AutoNation Chevrolet West Colonial

The team did a great job helping me locate the exact suv I wanted and worked out a great deal. They helped me set up everything and was a over all great experience I wanted and worked out a great deal. They helped me set up everything and was a over all great experience More

I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could. I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified Orlando zero stars if I could. I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation’s extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep’s primary control module (the vehicle’s computer or “brain”) had failed. This wasn’t a flat tire or normal maintenance item—it was a major electrical failure on a vehicle that had just been sold as “Certified.” What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren’t going to do anything and wished “good luck.” What’s the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program. More

francisco is very kind and he show very outstanding service with my truck, he all time make updating about my car . service with my truck, he all time make updating about my car . More

My experience at AutoNation West Colonial was AWESOME! Christina was extremely informative, professional, and attentive throughout the entire process. She took the time to answer all of my questions, kept Christina was extremely informative, professional, and attentive throughout the entire process. She took the time to answer all of my questions, kept me informed every step of the way, and made sure I felt comfortable with my decisions. Her knowledge, patience, and outstanding customer service made the experience smooth and enjoyable. I truly appreciate her dedication and willingness to go above and beyond to help. If you're looking for excellent service, I highly recommend asking for Christina. Thank you for making this such a positive experience! More

Great Salesperson, friendly, willing to go the extra mile. The car was dirty when we arrived but we did not call ahead. However, we called the next day and said we were coming back to purchase the car a mile. The car was dirty when we arrived but we did not call ahead. However, we called the next day and said we were coming back to purchase the car and they had 4 hours to detail it and I even asked if thats enough time. They said it was plenty of time. The car was 80% cleaner but not nearly where I had expected. I spent 2 hours the next day cleaning it myself. More

Fast, friendly, leaders, good customer service, innovative, responsible, good brand, oil change, careful, punctual and knowledgeable. innovative, responsible, good brand, oil change, careful, punctual and knowledgeable. More

Got the deal I wanted on the truck I wanted. My first service was outstanding, and was timely while I waited. Updates on my service were prided to me via texts. Awesome service! My first service was outstanding, and was timely while I waited. Updates on my service were prided to me via texts. Awesome service! More

The service was excellent. Everyone at the dealership was very pleasant. David Seldin was our sales person. He went above and beyond to make things run smoothly for us. I woul Everyone at the dealership was very pleasant. David Seldin was our sales person. He went above and beyond to make things run smoothly for us. I would recommend this dealership to anyone looking for a car! My overall rating would be a 10 out of 10! More

Excellent service, attentive staff, very helpful rental agent, and a supportive manager. Fast response and no bureaucracy when renting a car while I was waiting for mine to be repaired. agent, and a supportive manager. Fast response and no bureaucracy when renting a car while I was waiting for mine to be repaired. More

Great service, I have to say in my many years of buying cars this was the easiest and best experience. I called and my salesman David S did everything I asked and more. I came and looked at the vehicle and cars this was the easiest and best experience. I called and my salesman David S did everything I asked and more. I came and looked at the vehicle and was unsure and said I will think about it, and he was super supportive about my time and decision... and just said "let me know how I can help you". No pressure no guilt and I knew he wanted to sell the vehicle obviously. I thought about it and came back, and he did everything he could to make this easy and that is how a dealership should act. More