AutoNation Chevrolet West Colonial

Anywhere else is better than this place. I regret buying a vehicle from them and will never do business with them again. I went back to the service department here to have my truck looked I regret buying a vehicle from them and will never do business with them again. I went back to the service department here to have my truck looked at after the temperature gauge stopped working in the vehicle and the A/C stopped working. I have a warranty I purchased with them when I bought my vehicle and thought it was easiest to have them do the work and deal with the warranty company since the warranty is also with AutoNation. I WAS WRONG. I called to bring my vehicle in and was told it would be 3-5 days before i can even get a diagnostics done on the truck...... I didn't have a choice so i brought the vehicle in, explained what i wanted looked at since the truck is still under warranty and went on my way. It took them over a week to get back to me... they asked if i ever has radiator work done.. i told them no, i bought this truck from you with 5 miles on it and haven't had any work done. He explained that they found an air bubble in the radiator line and thought that could be the issue and wanted to do a coolant flush. I told them to sent it to the warranty company since everything was covered. The service tech seemed puzzled.. he didn't remember our conversation or make notes in my file about me bringing the vehicle in for warranty service. He also told me that my Freon was low and stated that the only was it can be low is a leak... I asked him to submit a claim on that as well.. and reminded him that i also wanted new wiper blades from the warranty company.. He said ok and he would get back to me. We are now going on Two weeks of them having my vehicle and I have to call back to ask what is going on. He said he was waiting to hear back from the warranty company, so i call them directly and they said there are no claims in for my vehicle. I call the shop back and explain this to them and he says he will look into what's going on and call me back. He proceeds to send me screen shot of a submitted claim with no time or date. So i wait for another day and hear nothing. I call the warranty company again and they tell me a claim was submitted the day before and it was denied because coolant flushes aren't covered. I asked about any other claims and he said there was none. So i called the shop back, asked why there was only one claim and why one for Wiper blades was not submitted. I was told it was... To sum all of this up, I was lied to about when claims were submitted, not listen to with what i was asking to be done, told that nothing could be found and my car was ok, besides the coolant flush. I picked up my truck Friday evening after them having it for about three weeks and the check engine light went on the very next day, the temperature gauge still didn't work, nor did the A/C. during all of this I made several requests to have someone from management call me back to discuss anything that was going on, and its now over a month and i am yet to get a call. I brought my truck to a Pep Boys next to my house, they identified the issue the same day ( a thermostat housing was sticking and that was causing the computer to think my engine was overheating, thus not allowing the A/C to function) and had my truck back to my within two days, one of the days was just waiting for payment from the warranty company. I WILL NEVER GET SERVICE DONE OR DO ANY BUSINESS WITH THIS ESTABLISMETN AGAIN. THEY DO NOT HAVE YOUR BEST INTEREST IN MIND AND ONLY WANT YOUR MONEY. THEY DO NOT CARE ABOUT YOU AS A CUSTOMER IN THE SLIGHTEST. Do yourself a favor and go ANYWHERE else. Other establishments would love to treat you fair and help you out. If you are looking to a bad time and enjoy frustration, this is the place to go. More

Paulo the salesman and Adam the sales manager went above and beyond in facilitating the purchase of a Chevrolet Corvette. They sent photos and videos of the car, and provided a 125 point inspection and invo and beyond in facilitating the purchase of a Chevrolet Corvette. They sent photos and videos of the car, and provided a 125 point inspection and invoice of the work completed by the dealership. The issues that were identified with the car were all handled in a professional manner by Adam. They are a dealership that stands behind their vehicles and the end result is a satisfied customer. Thank you, Paulo and Adam! More

I had a disrespectful and disappointing experience at AutoNation Chevrolet West Colonial where I felt misled in the evaluation of my car and was accused of being a liar when I presented a legitimate offe AutoNation Chevrolet West Colonial where I felt misled in the evaluation of my car and was accused of being a liar when I presented a legitimate offer from Carvana. unacceptable More

Thanks for the opportunity to drive away in a brand new 2024 Chevrolet Silverado. I will recommend to anyone one look to purchase a new vehicle. 2024 Chevrolet Silverado. I will recommend to anyone one look to purchase a new vehicle. More

Great experience at AutoNation on colonial we couldn't have asked for anything better service was great have asked for anything better service was great More

When I first arrived all I had to do was sign papers they was so helpful to me .. the love and laughter n energy was amazing when I told Ms Dollie what I wanted she made it happen I just wanna thank you ever was so helpful to me .. the love and laughter n energy was amazing when I told Ms Dollie what I wanted she made it happen I just wanna thank you every one from the bottom of my heart …. More

Paid cash for a truck in Dec 2024. As of February 10, 2025 My title has not been received by Florida DMV and my tag has not been transferred. Review of the FLDMV website shows GM lendi As of February 10, 2025 My title has not been received by Florida DMV and my tag has not been transferred. Review of the FLDMV website shows GM lending still has a lien on this truck. How is this possible when I paid cash in full? It does not take seven weeks to payoff a loan. For two weeks I've been trying to get an answer No one returns my call. All I hear is Wendy in accounting is handling this. Wendy doesn't answer the phone or return messages. No one will let me speak to a manager. More

This experience has been so embarrassing so humiliating they let me drive a car off the lot saying I was approved for it so I gave them everything that was asked of me they waited a whole 37 days to conta they let me drive a car off the lot saying I was approved for it so I gave them everything that was asked of me they waited a whole 37 days to contact me to say the bank wants more information ok cool I sent in the information not to mention the bank did 3 verbal work verification on top of my bank statement and my pay stubs so now they want me to link my bank account I’m refusing to do so because I already set up my automatic payments so why do I need to link my account so I been telling the dealership I’m Ok with sending my vehicle back but the whole time the finance guy Landy sold my trade in the first week of having it now I’m Without a car because the paperwork wasn’t done correctly then they keep saying it my income verification but they verified it 3 times with different reps it’s a Hassel no peace of mind was had in this whole process and not to mention they only want to offer 2900 for my trade in that they sold what kind of car am I going to get with that ? Not to mention they want to take money for mileage on a car I been told them I was going to send in I just want my car back other dealerships would’ve gave me more with no hassle I’m not settling just cause the finance guy sold my car before he Was supposed to I was promised a peace of mind well that wasn’t peace it was xxxx an still hectic no answers and no reconciling is taking place I feel bamboozled !!!!!! More

. I’m not sure what’s going on with the team at AutoNation Chevrolet West Colonial, but my experience has been beyond frustrating. When I traded in my leased car, they kept repeatedly asking me for AutoNation Chevrolet West Colonial, but my experience has been beyond frustrating. When I traded in my leased car, they kept repeatedly asking me for the title—which, as anyone familiar with leases knows, isn’t available until the car is paid off. You would think a dealership would understand this, but apparently not. To make matters worse, apparently they paid off the lease to the wrong leasing company. Now, a month and a half later, I’m stuck making payments on a car I no longer own, in addition to the payments on the new car I purchased. As if that wasn’t bad enough, I received a letter from the DMV stating that my license is going to be suspended because they believe I’m driving an uninsured car. This happened because I canceled the insurance on the car I traded in—a completely normal thing to do—only for their mishandling to create this mess. I tried to resolve the issue by contacting the sales manager, who assured me he’d take care of it and call me back in 30 minutes. That call never came. I’ve made multiple attempts to contact him, and he simply won’t return my calls. I’ve been buying cars for 25 years, and I’ve never experienced anything like this. The lack of professionalism, accountability, and follow-through is astounding. I strongly recommend avoiding this dealership. More

Visited your dealership with an appointment to change my car's oil and replace the windshield wiper. It was a 2008 Corvette. Upon arrival and after Glynn spent more than 10 minutes taking photos of my car car's oil and replace the windshield wiper. It was a 2008 Corvette. Upon arrival and after Glynn spent more than 10 minutes taking photos of my car and filling out paperwork, Glynn informed me that it would be 2.5 to 3 hours for my car to be serviced and that his dealership did not have the oil or wipers in stock. This is unbelievable. A Chevrolet dealership that has to go to wait on Mobil 1 5/30 oil to be delivered from Advance Auto? Then, after 2.5 hours and no update from Glynn, I walked to the Service Desk. Glynn never acknowledged me and another service rep asked how he could help and subsequently provided me with an update. Finally, Glynn stated that the wipers did not arrive and that they would complete the oil change. Then, as I was checking out, Glynn stated that the wipers were indeed installed. This was absolutely the worst experience I have ever had at a Chevrolet Dealership Service Department. I found it interesting that there was an armed security guard hired to be stationed at the Service Dept desk at this dealership. After my experience, I can imagine that the armed guard is necessary due to poor service from this dealership. Never would I ever visit this dealership again, nor purchase a car. Terrible experience. More