AutoNation Chevrolet West Colonial

I recently purchased my Chevrolet Trax from AutoNation Chevrolet West Colonial, and the entire experience was exceptional. From the moment I arrived, the process was smooth, transparent, and efficient — a Chevrolet West Colonial, and the entire experience was exceptional. From the moment I arrived, the process was smooth, transparent, and efficient — all thanks to Santiago, my sales consultant. Santiago went above and beyond to make sure everything was easy from start to finish. He was professional, knowledgeable, and genuinely attentive to what I needed. He explained every detail clearly, kept me informed throughout the process, and made sure I felt confident in my purchase. Buying my Chevrolet Trax through AutoNation Chevrolet West Colonial was truly one of the best decisions I’ve made. Santiago turned what can often be a stressful experience into one that was simple, enjoyable, and completely hassle-free. If you’re looking for a dealership that puts customer satisfaction first, I highly recommend AutoNation Chevrolet West Colonial — and especially Santiago for an outstanding car-buying experience. More

Thank you first and foremost for helping me find a car. The service and salespeople were efficient. Armando, Dollie and OB made me remember their names. And not by choice but great service. The service and salespeople were efficient. Armando, Dollie and OB made me remember their names. And not by choice but great service. More

Es muy amable muy honesto servicial fue muy fácil hacer negocios con ustedes el día de la compra negocios con ustedes el día de la compra More

Muy satisfactorio muy buen personal excelente servicio fue muy agradable hacer negocios con ellos recomendado 100 por ciento. fue muy agradable hacer negocios con ellos recomendado 100 por ciento. More

Overall good experience. Souhail, my salesman took care of everything. After a few glitches and a little too much time for the process to play out, all was taken care of sati Souhail, my salesman took care of everything. After a few glitches and a little too much time for the process to play out, all was taken care of satisfactorily. Would buy another car from Soulhail and this dealership without hesitation. More

Just bought my son a car at this dealership and Santiago Cresimbeni was very helpful, kind and respectful. Services at this dealership were professional. Guys are nice and attentive and Santiago was very ho Cresimbeni was very helpful, kind and respectful. Services at this dealership were professional. Guys are nice and attentive and Santiago was very honest with all the process. I will be returning for another car at this dealership. Thanks for the followup after purchase. Means alot. God bless! I can't forget about the financial department. He was very nice and respectful. Alot of papers to sign but be kept a smile through out the process and even try to help some more. Can't remember his name but he is from Spain (Very nice guys in this dealership). More

I was extremely disappointed with the service I received here today. I made an appointment for 11:30AM today to have my Chevy Traverse serviced for a scheduled maintenance and another issue with the wifi sy here today. I made an appointment for 11:30AM today to have my Chevy Traverse serviced for a scheduled maintenance and another issue with the wifi system. When I arrived someone started the checkin process and I said here is my "fleet vehicle info" and he responded "oh you need to speak to Justin" and pointed to an empty desk. I walked down to Justin's desk and waited for approximately 10 minutes while others were around, but no one acknowledged me. Eventually the first person came over and handed me a piece of paper and said "Here fill this out and Justin will call you." I mentioned at this time I planned to wait and to which he said, "Oh it will be at least 3 - 4 days before we can look at the issue, outside of the maintenance." I responded that simply servicing the vehicle would be fine and I'd reschedule for the other issue. After an hour of waiting, without being contacted, I walked back from the waiting area to the service advisor area and found Justin. I asked if he received my info and asked how long it would take for my car to be serviced. To which he responded, "Do you want the wifi looked at or not?" I let him know if it was going to take 3-4 days I did not. I then asked how long the maintenance would take and he said, "It will be at least an hour and a half, there are 7 cars ahead of you." I said okay I'll come back. After 3 hours of waiting I texted and asked if there were any updates, to which he responded "on the with wheels-Justin" I told him at that point I would get my wipers approved elsewhere and to let me know if my car service was complete. Ten minutes later I received a text that the car was ready. When I returned to pickup my car, Justin was on the phone, so I waited for about 8 minutes while he spoke, he eventually pulled out the invoice, handed me a pen and pointed where to sign. He never acknowledged me, nor gave me any update on the service performed. I saw my vehicle was in the service drive and I asked if I needed to drive it out, to which he simply said "yes." There were other cars in front and to the side of my car, so the only way to exit was to back out around 50 yards. After owning and servicing many cars at dealerships, I am disappointed in this type of service. My last vehicle was a Toyota, which I routinely had service at AutoNation Toyota in Winter Park and their service was outstanding. I can assure you I will never return here, nor would I consider purchasing a vehicle here. It felt as if they were doing me a favor to help me. It's evident they could use a lesson in customer service here. More

Great service. Friendly salesman. 4th we’ve bought from them. Answered all question showed how everything works Friendly salesman. 4th we’ve bought from them. Answered all question showed how everything works More

If you are working with Paul Nunes. Turn around and run the other way. He is a fraud. Turn around and run the other way. He is a fraud. More

Sales associate Saed Nimer was not pushy, listened to what I wanted and made the experience worth the drive! what I wanted and made the experience worth the drive! More