AutoNation Chevrolet West Colonial

At this point I don't trust anyone at this dealership. Sales, finance, service or anyone else. In early February I bought a 2017 Suburban. I traded in my 2016 Tundra which I absolutely loved. This was a Sales, finance, service or anyone else. In early February I bought a 2017 Suburban. I traded in my 2016 Tundra which I absolutely loved. This was a business decision for me because I want to start my own business. Got the deal done. David J. Was the salesperson. I don't trust him. When I was driving the Suburban home I noticed there were lines reading for all four tires. No tire pressure sensors. The AC was not getting cold. The truck was idling rough. Then I noticed the horn was not working either. I called. No one was there but Frantz. I drove back to the dealership and spoke to Tim. He said they would not be able to look at the truck til the next day. When I got off of work the next day, Friday, I took the truck back to the dealership again. I spoke with the Service Manager Brent. He told me he did not know when they could look at it. I told him, I just bought the truck and someone needs to do something. He said he would have a tech check it out Sat. And be able to tell me something Mon. Since that day I have not seen my truck. Over a month. They told me they charged the AC, ordered a horn and tire pressure sensors, there were none in either tire. They said they would diagnose the rough idle. Starting with injectors needing replacing, a possible top end engine rebuild. Then they said the fuel injector module, then the engine module. Now they are saying something about the valves. Granted, I do have a loaner. But, I am paying a note today and insurance for a truck I don't even have. Brent started out with phone or email updates. Now he's not responding to neither. I am out $32,500 plus, and my truck is gone. But, they are being sketchy in letting me know what's going on. I believe in respect and honesty. I feel like that was lost somewhere along the way.......you try to trust people and give them a chance and this is what I get. More

Salesmen are very unprofessional and don’t know how to speak to customers. I had a bad experience and would not recommend this establishment to anyone at all. speak to customers. I had a bad experience and would not recommend this establishment to anyone at all. More

Very good, excelent! very atencion and speedy! From the reception to the delivery of the car, I was treated with a lot of harmony, respect and dedication! very atencion and speedy! From the reception to the delivery of the car, I was treated with a lot of harmony, respect and dedication! More

Tim White did an excellent job working with me, and is first class for sure. first class for sure. More

The sales people were awesome and took great care of my daughter while she was there. They went out of their way to make sure she got what she needed and wanted. The experience was one of the best ever! Th daughter while she was there. They went out of their way to make sure she got what she needed and wanted. The experience was one of the best ever! These people are awesome. More

Timothy White helped me with my trade and purchase on my car. I have bought cars at this dealership before. Unlike all the others in Orlando, I felt that I was taken excellent care of, given a very fair off car. I have bought cars at this dealership before. Unlike all the others in Orlando, I felt that I was taken excellent care of, given a very fair offer and the whole experience was delightful. this was not my first nor last purchase there and I felt comfortable and that I received a good deal. Other dealers in Orlando, regardless of brand , were condescending and adding on "market charges" but at Autonation West Colonial, no added charges, fair dealing and going that extra step. More

My experience was amazing. They treated me very well, answered all of my questions. I would recommend it to everyone. They treated me very well, answered all of my questions. I would recommend it to everyone. More

We arrived 30 minutes early and they took us right in. Service was professional and we were completely satisfied with our treatment. They even offered us a free hand wash car care. Jordan was great to tal Service was professional and we were completely satisfied with our treatment. They even offered us a free hand wash car care. Jordan was great to talk with signing us in, and understanding of our disappointment with Chevy discontinuing the Impala. Full size sedans are our preferred auto and after a lifetime of Chevy ownership, for the first time in my life I may be forced to go “foreign” (yuck) to get a full size sedan! More

I purchased my new vehicle in October of 2022. I had my first oil change service recently and had a great experience. I made an appointment; I was updated during my wait and when my truck was rea I had my first oil change service recently and had a great experience. I made an appointment; I was updated during my wait and when my truck was ready, it was washed! More

Oil change and rotation over $150! Told me 8 mths ago I have to leave my car for service 7 days to look at why airbag restraint light is flashing and sending me texts. No loaner vehicl Told me 8 mths ago I have to leave my car for service 7 days to look at why airbag restraint light is flashing and sending me texts. No loaner vehicles available for customers on a factory glitch that's been happening since purchase in 2022. Told service guy I wasn't happy and I was told that's the way it is!! Wow More