AutoNation Chevrolet West Colonial

. I’m not sure what’s going on with the team at AutoNation Chevrolet West Colonial, but my experience has been beyond frustrating. When I traded in my leased car, they kept repeatedly asking me for AutoNation Chevrolet West Colonial, but my experience has been beyond frustrating. When I traded in my leased car, they kept repeatedly asking me for the title—which, as anyone familiar with leases knows, isn’t available until the car is paid off. You would think a dealership would understand this, but apparently not. To make matters worse, apparently they paid off the lease to the wrong leasing company. Now, a month and a half later, I’m stuck making payments on a car I no longer own, in addition to the payments on the new car I purchased. As if that wasn’t bad enough, I received a letter from the DMV stating that my license is going to be suspended because they believe I’m driving an uninsured car. This happened because I canceled the insurance on the car I traded in—a completely normal thing to do—only for their mishandling to create this mess. I tried to resolve the issue by contacting the sales manager, who assured me he’d take care of it and call me back in 30 minutes. That call never came. I’ve made multiple attempts to contact him, and he simply won’t return my calls. I’ve been buying cars for 25 years, and I’ve never experienced anything like this. The lack of professionalism, accountability, and follow-through is astounding. I strongly recommend avoiding this dealership. More

Visited your dealership with an appointment to change my car's oil and replace the windshield wiper. It was a 2008 Corvette. Upon arrival and after Glynn spent more than 10 minutes taking photos of my car car's oil and replace the windshield wiper. It was a 2008 Corvette. Upon arrival and after Glynn spent more than 10 minutes taking photos of my car and filling out paperwork, Glynn informed me that it would be 2.5 to 3 hours for my car to be serviced and that his dealership did not have the oil or wipers in stock. This is unbelievable. A Chevrolet dealership that has to go to wait on Mobil 1 5/30 oil to be delivered from Advance Auto? Then, after 2.5 hours and no update from Glynn, I walked to the Service Desk. Glynn never acknowledged me and another service rep asked how he could help and subsequently provided me with an update. Finally, Glynn stated that the wipers did not arrive and that they would complete the oil change. Then, as I was checking out, Glynn stated that the wipers were indeed installed. This was absolutely the worst experience I have ever had at a Chevrolet Dealership Service Department. I found it interesting that there was an armed security guard hired to be stationed at the Service Dept desk at this dealership. After my experience, I can imagine that the armed guard is necessary due to poor service from this dealership. Never would I ever visit this dealership again, nor purchase a car. Terrible experience. More

BAIT AND SWITCH. BUYER BEWARE! . This place is full of liars and scammers. People I dealt with are AMYN Haji JOB Lucian Armando (finance). These guys sold us a vehic BUYER BEWARE! . This place is full of liars and scammers. People I dealt with are AMYN Haji JOB Lucian Armando (finance). These guys sold us a vehicle that was non-functioning after driving less than an hour. It broke down and not only that they sold us a warranty that was not valid. After multiple attempts of leaving messages and emails, nobody returned your calls. Now we’re stuck with a $5000 bill! DONT BUY FROM THEM! More

Corvette owner and took my car in for simple oil change. The advisor could not provide me with cost of oil and after change I felt the charge, including $ 18.63 for “ shop materials was excessive. I met wit The advisor could not provide me with cost of oil and after change I felt the charge, including $ 18.63 for “ shop materials was excessive. I met with service mgr and GM and expressed my opinion. I informed them I’d like to use my Chevrolet's reward points. Problem with reward number. Provided next day. Service Mgr promised a credit would be issued for the reward points. I’ve never received credit some 4 weeks later. Just terrible vibe from my first visit. While GM and Service Mgr were collegial, the experience and results here was not a good one. “ there’s only one chance for an initial good impression” and the results here don’t meet that test. In future I’ll go to an Independent repair shop or another dealer. More

Perhaps I have been to many car dealers over the years and was expecting a poor experience of haggling, broken promises etc. Luis and I connected over FB. I sent him information, including pictures of my and was expecting a poor experience of haggling, broken promises etc. Luis and I connected over FB. I sent him information, including pictures of my trade and he gave me a very good offer. I came to the dealer the next day. Luis was professional, made sure the car was as described, and in a less than an hour I was done. I have never had a car experience like this before, Highly recommend, which I don’t hand out easily. More

Excellent customer service! Manny Cepeda went above & beyond to make sure we were happy, He really knows his vehicles & his attention to detail is outstanding! If you’re looking Manny Cepeda went above & beyond to make sure we were happy, He really knows his vehicles & his attention to detail is outstanding! If you’re looking to buy a new vehicle, ask for Manny! More

Terrible customer service. Their Service Manager Mike is a liar. He refused to honor an agreement we had. I even have documented proof of it. Their receptionist Glynn in the Se Their Service Manager Mike is a liar. He refused to honor an agreement we had. I even have documented proof of it. Their receptionist Glynn in the Service area also sucks and doesn’t get anything done you ask him, make sure you don’t trust these 2 with anything in there. This dealership sold me a damaged car that had battery problems and side mirror problems. These 2 who were suppose to help me figure out a solution only made things extremely worse on top of that I’ve lost a lot of money because of them. Chevrolet dealership would be a better place if Glynn and Mike didn’t work there. More

The people was very great. I got good service they went out there way very nice people I got good service they went out there way very nice people More

Bought a car from this dealership within 300 miles of driving the car had a def exhaust system leak. This should have been seen in the inspections. The bmw servicer said that this should have been seen o driving the car had a def exhaust system leak. This should have been seen in the inspections. The bmw servicer said that this should have been seen on the inspections meaning they lied about it before they sold it. Very inconvenient and very unhappy More