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AutoNation Chevrolet West Colonial

Orlando, FL

3.8
696 Reviews
For Orlando area residents, there is no better place for Chevrolet cars, trucks, and SUVs than AutoNation Chevrolet West Colonial. Our expansive showroom is just a few blocks west of Lotte Plaza on W Colonial Drive. Featuring one of the largest inventories of both new and used Chevrolet vehicles in Orlando, including all the latest models, AutoNation Chevrolet West Colonial has it all! Visit our showroom in-person or online today to learn more about what a new or used Chevrolet can do for you.
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3707 West Colonial Drive

Orlando, FL

32808

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Showing 696 reviews

August 11, 2022

Nate Small was great to work with, he helped out tremendously and took good care of my situation. More

by rkevinreed7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Small
Aug 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 11, 2022

Our visit to Auto Nation Chevrolet on West Colonial in Orlando on July 4th (drop off by tow truck) was by far excellent. A new service writer resigned and Andrew Lewis picked up the ball and ran with it More

by becknerfr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lewis, Van, and Derick.
Aug 16, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 11, 2022

Easy place to sit and wait for your vehicle. The staff is super friendly all around and take good care of you. I see Andrew in service every time, and he is very understanding and gets you in More

by lg950211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 16, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet West Colonial. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 11, 2022

Great service! Very reliable and helpful. I recommend it to anyone looking for great service More

by Davsol18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew at services
Aug 16, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2022

I arrived for my original appointment at 6:16 pm on Tuesday 7/26 and was told all technicians had left for the day. I made another appointment for the next day at 4:30 for my oil change. Although the More

by Susimjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence
Aug 12, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2022

Great job well done I will refer my friends and family to Chevy dealer all the time More

by Kay George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1 don’t know the name
Aug 07, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2022

All staff was that took care of my requested service was very professional and courteous. Work was completed in a timely manner. More

by Jamming
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin was very courteous and knowledgeable of his job.
Aug 03, 2022 -

Jamming responded

Thank you for an excellent service.

August 03, 2022

You surveyed the wrong person. Took my car in for routine service and that went well, so that’s why you got 2 stars. I also mentioned a hesitation in acceleration and for that to More

by Jerri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xxxxx
Aug 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi Jerri, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0751 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Aug 08, 2022 -

Jerri responded

I tried to call the General Manager several times on Monday, August 8. I stayed on the line for 10 mins the first time and 5 minutes the last time, holding and waiting for someone to pick up the doggone phone. Autonation is simply not interested in customers after they purchase a car there. If the Autonation General Manager truly cares, he or she can look my number up and call ME. Your follow thru stinks. BUYERS BEWARE, BUY SOMEWHERE ELSE! If anything changes, I’ll update this rating.

Aug 09, 2022 -

Jerri responded

I’ve now called 3 times on two different days. Each prompt takes you to service, sales, etc, and then says dial 0 for an operator. When you do dial 0, it rolls back to the same xxxxxx message. AUTONATION, you STINK as a business and I’m ready to come down with a HUGE SIGN and call a News Channel. Your ethics are horrendous. On to Facebook to extol your horribleness to my Orlando area friends.

August 03, 2022

Sales department is a joke. I gave 1 star because cannot put 0. Call about zl1 in transit months ago. Nobody interested. Sales person said to keep me on because I leave 180 More

by faaf5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 people from sales (including manager)
Aug 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we are deeply disappointed by your experience at Autonation Chevrolet West Colonial. If you would be willing to give us another chance in the future, please reach out to our General Manager at (407) 680-0751. We would appreciate the chance to turn your experience around.

August 01, 2022

Easy to schedule my appointment online, in and out efficiently and left with a car wash. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lyland
Aug 03, 2022 -

AutoNation Chevrolet West Colonial responded

Hello Lisa, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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