AutoNation Chevrolet West Colonial | Page 42

I wish I can give zero stars, this place is not professional by any means, I took my car "2017 corvette" there for service and I already had the auto nation extended warranty bought from a chevy au professional by any means, I took my car "2017 corvette" there for service and I already had the auto nation extended warranty bought from a chevy auto nation dealer which is 30 min away from them. I bought the warranty on April 18th, 2022 and the day I dropped the car off was June 24th. The service advisor I was working with was Justin and make sure if you ever go there and your service advisor is Justin change him right away, he is very rude, doesn't want to help, and has the worst attitude. I dropped the car off on Friday at 8:00 am and by Monday they said your warranty that you bought from us is not going to cover you because it's not passed the first 90 days even though I a paid for that warranty and I have the contract and I showed them that the contract specifically said this car is covered completely after 30 days from the purchase of the warranty. the advisor said I can't do anything for you unless you show me an inspection sheet from when you got the warranty and I sent him all the paperwork from the dealer I got my warranty from "which is also a Chevrolet auto nation as well" but he said "no that's not what I need" I had to drive for an hour leaving my work to get that paper from the dealer I got the warranty from and they said there is no such a thing as inspection paper and I had the service manager come to me and said bring the car here and I will get it done for you I went to the AutoNation Chevrolet dealer in West Colonial which was another 30 min drive to get my car from there, the operating time for the service shop is 7am - 7pm and I got there at 6:03 pm to pick up my car Justin said sorry the mechanic had to leave around 5 and he closed the shop on your car and we don't have access to it, then i ask for a manager to talk to and he said the manager left today at 2:00 pm I had to go back the next day and miss work again to pick up the car and then I spoke with David the service manager and all I was looking for is just saying sorry for the inconvenience and we will try to do better next time but no this guy was even worse than Justin and started waving his hand in my face and said I can't help you and take your car from here and he said stuff about president Clinton putting a law in the 90's about them cant call the other branch of the same company which is "auto nation" to get the paperwork they need, I told him I give you the permission to talk to them about my car and this is not medical information that you cant call about its an inspection sheet which actually doesn't exist and what he said "I don't have time for this" definitely, the worst experience I had in a dealership if you need any work done go to the airport branch instead, at least you won't have the manager waving in your face and telling you things a 10 years old won't believe. More

Excellence help dedicated to helping customers and great customer service helping find the right vehicle customer service helping find the right vehicle More

Justin was great to work with, same day warranty repair and oil change. Will be back. Thank you and oil change. Will be back. Thank you More

Had to take my Tahoe in for service. Communication with my advisor, Justin Lockwood was amazing. He gave me a quote of worst-case scenario and the price came out cheaper! He answered m Communication with my advisor, Justin Lockwood was amazing. He gave me a quote of worst-case scenario and the price came out cheaper! He answered my questions honestly without trying to upsell services that were not needed. AutoNation Chevrolet West Colonial will be my preferred dealership from now on. More

Everything went well with the service. Very courteous, professional and experienced. Good communication. Highly recommended dealership. Very courteous, professional and experienced. Good communication. Highly recommended dealership. More

As stressful as buying a vehicle is the salesman Brian did an excellent job ensuring a stress free purchase. Brian communicated effectively and had a friendly demeanor. All paper work was sent via email a did an excellent job ensuring a stress free purchase. Brian communicated effectively and had a friendly demeanor. All paper work was sent via email and ready upon arrival. The finance department was just as great as it was a quick and convenient purchase. Overall great sales and finance staff however the service department who “detailed” the car did not ensure the vehicle had been cleaned. The vehicle had dirt and crumbs on the seats and cupholders along with various other things. Upon overview of the car and the dissatisfaction expressed the salesman Brian sent it back to the service department to be detailed for an apparent second time, this time it came out clean. Overall good experience. Good customer service and client resolution. More

Professional, compassion, great listening and very knowledgeable. Awesome customer service and they place the customer first. knowledgeable. Awesome customer service and they place the customer first. More

First time at this dealership for service, but I will be a returning customer. Advisors were all very nice and attentive. And I don’t know what they used for the car wash before finishing up the service, a returning customer. Advisors were all very nice and attentive. And I don’t know what they used for the car wash before finishing up the service, but my tires shined for days lol. More

Friendly and efficient. My salesman knew what he was talking about, we were very happy with our silverado purchase. My salesman knew what he was talking about, we were very happy with our silverado purchase. More

This is my second time visit the dealership to fix my speaker and do oil change I have my paint start to peel and because the car under warranty I asked them to fix it for some reason the service manager speaker and do oil change I have my paint start to peel and because the car under warranty I asked them to fix it for some reason the service manager he don’t want to fix it according to them they fix my speaker but they did not I still have the same issue at one I got the car they didn’t check the tire pressures on my vehicle, usually when I take my car to a different dealership they always do inspection for the whole car More