AutoNation Chrysler Dodge Jeep Ram Houston

This was by far the WORST dealership experience I’ve ever had. I worked with Alan Savage and sales manager Mario Quezada. They advertise a great price online just to lure you in—but once you arrive, they tac had. I worked with Alan Savage and sales manager Mario Quezada. They advertise a great price online just to lure you in—but once you arrive, they tack on over $2,000 in bogus add-ons. I drove in from San Antonio (a 3-hour drive one way), only to be met with charges for things the vehicle didn’t even have—like $395 for window tint and wheel locks, $495 for a bedliner, $749 for appearance protection, and another $749 for dent protection. The truck I came to see didn’t even have window tint or a bedliner! To make matters worse, they severely undervalued my trade-in. They offered me $30,000 for a truck I had appraised at $35,000 in San Antonio. When I asked if they could do better, the manager got defensive and said, “You’re not going to make me buy your car.” I never asked them to—just to be fair. I even showed them JD Power values (used by lenders), and they dismissed it, saying, “JD Power doesn’t buy cars.” One of the other managers then said they’d be listing my truck for $38,900. I said, “Really? So you’re trying to make $8,900 off of me?” And Mario responded, “Yes. This is a for-profit business and we’re trying to make money.” So not only did they want to make nearly $9,000 off the trade, they also tried to add $2,388 in extra charges for features the truck didn’t even have. That’s over $11,000 in profit—off just me. When I wouldn’t accept their lowball offer, they tried to remove my trade from the deal but still expected me to buy their vehicle. I followed up several times afterward to see if they’d be willing to work with me, but they never returned a single call or email. This dealership—and the way Alan Savage and Mario Quezada handled things—is exactly why people HATE the car-buying experience. All I wanted was a fair deal, and I was willing to work with them. They had zero interest in doing the same. More

I had a great experience. This was one of best car buying experiences I've had. A very honest, fair and transparent group. I'll be back when I need my next Jeep Grand Cherokee This was one of best car buying experiences I've had. A very honest, fair and transparent group. I'll be back when I need my next Jeep Grand Cherokee. More

The hard work and dedication of the team was amazing! The performance through the process been consistently strong, and your positive attitude has a positive impact on the team dynamic. Very pleased with The performance through the process been consistently strong, and your positive attitude has a positive impact on the team dynamic. Very pleased with the service I received here at this location. High recommend this dealership. More

Darius was outstanding and knowledgeable. He alone is the reason I bought my vehicle there He alone is the reason I bought my vehicle there More

Super great service was a pleasure working with the staff definitely checked all the boxes definitely checked all the boxes More

The staff was friendly. They helped me get the exact vehicle I wanted for the price advertised, which I appreciate. They helped me get the exact vehicle I wanted for the price advertised, which I appreciate. More

I purchased a used 2017 Hyundai Santa Fe sat after the salesman told me that cracked window & power seat would be fixed by monday, I told salesman, I would get suv thur, when I called to say I was on my w salesman told me that cracked window & power seat would be fixed by monday, I told salesman, I would get suv thur, when I called to say I was on my way, I was told the window was fixed, but not the seat, I should have called & told this, not right, going to dealer to talk to a manager today fri Oct 11. More

Lying liars. They promised a certified pre owned vehicle. They promised to take it back if there were a problem right away. The vehicle arrived with no oil and a They promised a certified pre owned vehicle. They promised to take it back if there were a problem right away. The vehicle arrived with no oil and a check engine light on. A broken mirror, cracked paint and a large dent. A broken interior controller and an engine temperature warning light. A missing &1600 interior cargo cover and $500 key. None of this was disclosed prior to purchase or shipping. When asked to make it right they dodged phone calls and told me it was my problem. This is worse than 0 out of 10 this was intentional deception and negligence. More

Pedro was great help He went straight to the chase when it came to finding the truck we needed. Definitely will consider dealing with pedro again for my future vehicle needs. it came to finding the truck we needed. Definitely will consider dealing with pedro again for my future vehicle needs. More

As always Robin Cothron provided knowledgeable, professional, and courteous service. I give her and the service a top 10 rating and highly recommend. professional, and courteous service. I give her and the service a top 10 rating and highly recommend. More