For starters if I could give their service department and the other managers I talked to a Z..For Zero then I would. My visit by for was the WORSE EVER IN LIFE.
It all started by bring my car in for a diagnosis. Here I thought it would better to bring my Dodge Charger to them seeing as though they work on the cars 24/7 365, But boy was I wrong. Well my car started to heat up once started to over heat once we put it in On status, keep in mind WE DID NOT START THE CAR, in which we turn it right back off and towed it to this horrible dealership. Once we got there we were told for a diagnosis that it would take over a week due to The Thanksgiving Holiday so we left the car with them.
Now maybe a few days later I get a text stating that they ran a few test and JUST HAD TO REMOVE MY CYLINDER HEADS..(Keep in mind I AM A FEMALE SO I"M LIKE HUH) so me being me I called the service department and asked for the lady that was my service agent( keep in mind service agents helping you or not working on the car they just pass you what was told to them). Now I ask ROBIN why did that have to be done when all I asked for was a diagnostic to tell my why my car was getting hot and the oil and water mixing. She goes on to say that "They don't know why the oil and water is mixed and the only way they can find out why and see if it cause damage is to remove the heads." I asked if you removed the heads then what do they do and where are they? She then tells me that" The heads are only to small parts on top of the motor that MUST be removed to see damage and the reason why it's mixing., so i said okay if you do that then how much is it so she tells me 1,100 and something. Now I said that's a lot for a diagnostic and she tells me that just to find out Why the oil and water is mixing.
Now I know this might sound crazy but NEVER ONCE did she tell me they Already did a test and it STATED THAT MY OIL COOLER WENT OUT AND THAT WAS WHY IT WAS MIXING(Oil Coolers for my car only cost 200 and something for the part). After they basically TORN MY CAR UP they tell me 4,500 to fix the oil cooler, flush the hoses, and put my car together or I can pay 8,000 for a new motor( keep in mind there was NOTHING WRONG WITH MY MOTOR WHEN THEY GOT IT).
After they told me all of this I spoke with her manager and explained everything to him and he basically told me that I was lying and when I asked for the reports on the diagnostic test he told me I could not get them. I then asked for the GM name and number and he basically told me he stands behind the manager on everything. I had to pay 800 to get my car back.
Then for the final KICK IN THE BUTT.. When my husband looks in the car i had oil all in my truck from them completely pulling things apart that wasn't even supposed to be pulled apart all in my trunk. ALSO the WORKER THAT BROKE LITTLE PIECES WITHIN PARTS TELLS MY HUSBAND I BET IF YOU SELL HER RIMS THEN YOU CAN TRY TO FIX THE CAR BACK AND THEN LOL.....
When I took my vehicle to another shop to see what I could savage they told me it was a lost cause because too much is messed up and it would take over 10,000 to fix it back. Or 5,000 for a new motor then I would have to buy all the fans and parts around it due to the mechanic pulling smaller parts out of place. Also the hoses and fluids which would run up to a Bigger Ticket. Now I have whole car in my garage that I'm paying for but can't drive.
This place by far is the WORSE WORSE WORSE place to EVER GO and Once I find a good Lawyer I will try to Sue the crap out of. I don't see how they deal with these type of cars everyday but act and lie to people about things. Companies of this caliber should be shut down and ever be able to make any kind of money.
So BUYER'S BEWARE DO NOT BRING YOUR CAR TO BE FIXED OR BUY A CAR FROM THEM. UNLESS YOU WANT TO GET ROBBED WITH A SMILE AND RUDENESS.