AutoNation Chrysler Dodge Jeep Ram Houston

This is a great place I would come back to this place every time for my truck every time for my truck More

My husband and I love this dealership! We have been coming here for many years, have bought a Dodge Ram truck and Chrysler Pacifica here, and have had these folks keep our little 2003 Dod We have been coming here for many years, have bought a Dodge Ram truck and Chrysler Pacifica here, and have had these folks keep our little 2003 Dodge Caravan in excellent running condition. Robin is our service manager. She is smart, a delight to work with, is very accommodating and efficient, and works well with the excellent mechanics to make sure everything is done that we request. She is readily available, and always calls back in a timely manner to give us estimates for the work to be done. The manager is also extremely nice and has gone out of his way to hire people who are friendly and who go the extra mile to make one feel right at home in the service area. We highly recommend this dealership. Shirley Riggs and Ervin Brown More

This in the second time for me to have my new Jeep serviced at this location. The location is clean. The service advisors are not friendly. When i arrived both times, there 3-4 advisors in the Serv serviced at this location. The location is clean. The service advisors are not friendly. When i arrived both times, there 3-4 advisors in the Service check in area. None of them spoke or asked what I was doing there. This time, I walked in, stood there for a moment & none of the advisors spoke or asked to help. None of them were helping anyone else either in person or on the phone. I finally said I have an 8:00 appointment & a female advisors asked if I was someone else by name. I said no & stated my name. Again she asked if I was the same name & I said NO & stated my name again & she finally looked in her computer & told me my advisors name & to go to the other end for help. That advisor wasn't there but showed up shortly. Again the other 2 advisors didn't look up from their cellphones. My advisor was not really friendly but he was efficient. Now I will say the oil change only took 45 minutes. When the advisor told me my Jeep was ready, then he was friendly. As he mentioned I 'may" get a service survey & he asks that I give him 5 stars. I can give the whole experience about 3.5 stars but that is all. Maybe your advisors aren't happy with Auto Nation but they sure are not customer friendly More

I was disappointed because I went to have an oil change and my tires rotated. I also went ahead and added the gas cleaner. I was also supposed to have a complimentary car wash and after 2 half hours later and my tires rotated. I also went ahead and added the gas cleaner. I was also supposed to have a complimentary car wash and after 2 half hours later I’m told there would not be a car wash but that’s Not why my rating of poor. The reason I’m rating this is because they brought my vehicle with the hood still slightly up and I was never asked for my tire lock which now makes me think if they even did all the work that I paid for. My tires were probably not even rotated . Very unsatisfied and will not be returning to this location. More

Good performance, excellent service / good advice they put me updated for the service always on time put me updated for the service always on time More

Service is great writers are curtious and friendly Repairs are done in a timely maner friendly Repairs are done in a timely maner More

The service was simply OUTSTANDING. Kevin my service agent really went above and beyond in helping me and the management team was also very helpful. Thank you all. Kevin my service agent really went above and beyond in helping me and the management team was also very helpful. Thank you all. More

Bad service , no check nothing y take to much time for service, I no back no more service, I no back no more More

It was a good experience buying the car. There were more hoops to jump through than other dealers but they had the y best prices. There were more hoops to jump through than other dealers but they had the y best prices. More