AutoNation Chrysler Dodge Jeep Ram Houston

I recently bought a vehicle (from a different dealership) that has been here for service 3 times over the last 6 months. The first visit, they replaced 3 of the engine mounts. The most recent visit, I took i that has been here for service 3 times over the last 6 months. The first visit, they replaced 3 of the engine mounts. The most recent visit, I took it in as it wasn’t accelerating as it should (i.e., stuttering) and the engine would rev when stopped. I was told they needed to replace all engine mounts and this would fix both issues. They did the repair and lo and behold, both issues are still happening. Literally the only thing that’s not happening anymore is that the hood no longer shakes when the engine revs at stops…so I guess that’s good but definitely not a full fix. On top of all of this, even though I made an appointment, my vehicle wasn’t even looked at for almost 24 hours after I dropped it off. When it was done, my service rep was off, so no one contacted me that it was done. Not her fault but very upset it sat for an extra day because someone else couldn’t be bothered to pick up the phone. After this experience, I’m looking elsewhere for my repair needs. More

Ease of making an appointment and getting everything done right the first time! Yuri was a pleasure to work with and took good care of us! right the first time! Yuri was a pleasure to work with and took good care of us! More

Eric was very professional!He handled all my concerns in Eric was very professional! He handled all my concerns in a professional manner! Eric was very professional! He handled all my concerns in a professional manner! More

Great people in every step of buying the new vehicle. Would recommend to everyone! Would recommend to everyone! More

Great sales team, great people, they are very helpful and professional and friendly and reasonable. professional and friendly and reasonable. More

Everyone was awesome and did everything they explained they would do! From the sales rep to the manager to the finance department we are so greatful!!! they would do! From the sales rep to the manager to the finance department we are so greatful!!! More

This dealership is just fine. I bought a used vehicle and all was great up until a spring in the drivers side seat began popping in and out while I was driving. I notified both Benjamin and Fernando who sold all was great up until a spring in the drivers side seat began popping in and out while I was driving. I notified both Benjamin and Fernando who sold my the vehicle, in which they both responded they would look into it and have someone contact me. Yeah, no one contacted me. Lol. I’d recommend the dealership but the lack of follow up does leave a bad taste. Just leads me to believe the concern is only there until the sale is made. Oh well. More

The technician took my sun shades from my glove box; they were left on the seat(front passenger) broken! I want them replaced soon.!!!! Thanks were left on the seat(front passenger) broken! I want them replaced soon.!!!! Thanks More

Fred was so helpful and courteous plus did a great job on my Jeep. my Jeep. More

My service rep Johnny Alaniz was awesome. Great person to deal with and he took care of me and my truck start to finish. I will definitely be returning to this Autonation. deal with and he took care of me and my truck start to finish. I will definitely be returning to this Autonation. More