AutoNation Chrysler Dodge Jeep Ram Houston - Service Center

I had the absolute worst experience one can have at this dealership. I have visited this location before and had similar issues. I tried to give the sales associate Yuri a second chance when obviously she d dealership. I have visited this location before and had similar issues. I tried to give the sales associate Yuri a second chance when obviously she didn't deserve one. She was rude, rushing, condescending, and unprofessional. She even continuously said my name wrong after I corrected her and then had the audacity to ask if it was spelled right. For every update about my vehicle I had to call first, there was no efficient coordination, communication, or itemization of the prices to fix my vehicle on the totals. Even the technicians here were rude and barely gave me time to get my things out of my vehicle before leaving it. Yuri's partner was helpful and professional about everything to the best of her abilities and I truly appreciate that. I specifically got the bare minimum fixed so that I could go to another dealership that values my time, and is transparent with their charges and intentions. I would rather pay 5 times what they charged than ever go here again. Maybe other sales associates are more helpful, but the last two visits ruined my entire AutoNation experience for me and I will ensure to tell everyone not to go there; and if they absolutely must, to ask for ANYONE but Yuri More

Kevin was perfect but for the money I spent they didn't fix the recall are diagnose my air bag warning light I won't ever use the shop there again, Kevin and the lady was professional but the shop left my fix the recall are diagnose my air bag warning light I won't ever use the shop there again, Kevin and the lady was professional but the shop left my truck dirty on the inside and out More

I received excellent service for my Grand Cherokee. The Service Department is great and helpful. The Service Department is great and helpful. More

I had done the first service and the whole experience was good. I will go back there for all my service needs. good. I will go back there for all my service needs. More

Finally a service writer who listen, laughs, detailed, & compassionate. Yuri Molina is the person for me. compassionate. Yuri Molina is the person for me. More

Helpful but slow service department. Initially when I came several months ago, I got a runaround on warranty repair. But this recent time they did the warranty repair no questions asked Initially when I came several months ago, I got a runaround on warranty repair. But this recent time they did the warranty repair no questions asked and helped me with my other issues as well. They’re just slower than the typical service shop I’ve dealt with that usually has same day turnaround for most things. And there are no loaners or Lyft/Uber rides available after you drop off your car. They should at least offer a free Lyft ride. More

I used this dealership BECUZ of the young man I’ve been fortunate to get last two times for service, Mr Rison is very professional yet sensitive to my needs fortunate to get last two times for service, Mr Rison is very professional yet sensitive to my needs More

This location has great customer service from start to finish. My advisor Chad, kept me informed as my vehicle was being serviced. I received texted once ready and got my car back sooner than expected! finish. My advisor Chad, kept me informed as my vehicle was being serviced. I received texted once ready and got my car back sooner than expected! More

Great service. Timely updates regarding service of vehicle. This was our second opportunity to service our jeep and had no issues with the service provided. Timely updates regarding service of vehicle. This was our second opportunity to service our jeep and had no issues with the service provided. More

Great people. Took care of all my needs. Will definitely be back again when I need more service. Took care of all my needs. Will definitely be back again when I need more service. More