AutoNation Chrysler Dodge Jeep Ram Houston - Service Center

I got a $220 car wash after bringing in for a recall on passenger airbag. Had an airbag light on (obviously figured it was part of the recall issue) and was told it was my driver side airbag malfunction passenger airbag. Had an airbag light on (obviously figured it was part of the recall issue) and was told it was my driver side airbag malfunctioning. This was not part of the recall. The service manager stuck an iPad under the steering wheel for $189 to find this out. Was told the part was $1300 and labor $475. (30 minute job). Decided to take it somewhere else where they did a free check and found out it was my driver side seat sensor causing the problem. $16 part I can order on line and replace myself. Get a second prognosis somewhere else if it looks fishy. Or, don’t take your vehicle there at all. I sure won’t! Oh, and another $30 for shop costs. But, they did wash my Jeep. More

Excellent customer service. Make sure to ask for Juan as your service advisor. And if you work in the TMC, it is a great bonus to have an excellent dealership next to your work Make sure to ask for Juan as your service advisor. And if you work in the TMC, it is a great bonus to have an excellent dealership next to your work place. More

Arriving customer service is punctual everybody is nice give good courtesy always give you updates about service on your car. give good courtesy always give you updates about service on your car. More

No one came to greet u and got a oil change and they didn’t top off fluid but kept trying to sell me things and they don’t use Apple Pay as I was told this place has went down south the service is bad I didn’t top off fluid but kept trying to sell me things and they don’t use Apple Pay as I was told this place has went down south the service is bad I would not recommend my dog to this place More

Very unprofessional, incompetent, unqualified, disrespectful, total garbage service and parts department including the managers. I went in for a minor repair and they kept my truck for 2 months an disrespectful, total garbage service and parts department including the managers. I went in for a minor repair and they kept my truck for 2 months and didn’t provided me with a loaner which I had to paid 4k for a rental in addition they destroyed my truck multiple interior and exterior damages of the amount of 8k which I had to pay out of pocket in order to get it repaired. Staff was notified and refused to take action to resolve the issues and when I escalated the concerns to the general manager I was told it was too late which I told him I had every evidence to prove it which he still try to get out of it by telling me other bs. I even experienced the parts manager wanting to put his hands on me which was all on video in addition the service manager is never there he is always on vacation ( must be nice ) at least that’s what the service advisor told me every time I ask to speak to him which was multiple times after all they did have my truck for 2 months. I was and still am in disbelief on how they can destroy someone’s brand new very expensive vehicle and treat customers like dog sh?? And blame everything that happened to me per parts department manager. Please don’t do business here and if so record everything from the time you drop off your vehicle to pick up and have an attorney on standby because you will need one. Also beware with stellantis which is the owner of multiple manufacturers including ram this people are also major trash keep records of everything including middle of the night drunk harassment calls from stellantis case supervisors, my was Brenda just In case you come across to her which I really hope she is long terminated by now. I hate to say that but we as consumers do not deserve to be treated like total trash and lie after lie. thanks and just remember to keep records and an attorney on standby. More

I would like to thank Kevin for being patient and answering all of my questions concerning the process for when I got my battery changed. answering all of my questions concerning the process for when I got my battery changed. More

This service center is great. My advisor Yuli was quick to fix and address all my issues. They had a shuttle, which was so helpful. Even washed and vacuumed my car! Highly recomme My advisor Yuli was quick to fix and address all my issues. They had a shuttle, which was so helpful. Even washed and vacuumed my car! Highly recommend More

It was my first time in this branch. The car took a couple days to get assigned to a tech to look at it but I think that was due to how busy they were. Our service advisor was ve The car took a couple days to get assigned to a tech to look at it but I think that was due to how busy they were. Our service advisor was very helpful. Kept us updated and informed throughout the process. Promptly replied to all our text messages. Arranged for a car rental ( we ended up not needing it because our car was repaired a lot sooner than what was expected) Acted proactively Courteous. More

I was surprised that my call was not registered for an appointment but the dealership was nice enough to accommodate me. Despite the 3 plus hours it took to get my vehicle serviced, they did a great job. appointment but the dealership was nice enough to accommodate me. Despite the 3 plus hours it took to get my vehicle serviced, they did a great job. More

Personable staff; van was ready on time and with cost as quoted. Very pleasant experience. quoted. Very pleasant experience. More