AutoNation Chrysler Dodge Jeep Ram Houston - Service Center

Yuri who works in the service department was attempting to charge me for services I never requested e.g. wiper blades & services costing over 3k$. Along with my repairs I requested I also told Yuri on seve to charge me for services I never requested e.g. wiper blades & services costing over 3k$. Along with my repairs I requested I also told Yuri on several occasions to make sure they do the wheel alignment. . When I picked up my Jeep the alignment was not performed. My Jeep was there for almost three weeks. The computer at the service Dept showed I needed an alignment. I eventually asked to speak with the manager Jimmy Gonzales. I spoke with Mr Gonzales and once I spoke with him my car was repaired in two days. When I was dealing with Yuri my car sat at the dealership two weeks with absolutely nothing been done. When I picked up my truck I noticed I wasn’t charged for the wheel alignment because Yuri never put the order in. I applaud Mr Gonzales for all his help in getting my car repaired in a timely manner. I also requested that I only work with Mr Gonzales and no more interaction with Yuri. Now i have to take my car again to get the wheel alignment. This is truly frustrating after dealing with this for almost three weeks. More

It was a rocky start to begin with I didn't know what to be expected but once the rental was given and the work was down fast and always Chad was there to help me if I had questions. The only problem is you be expected but once the rental was given and the work was down fast and always Chad was there to help me if I had questions. The only problem is you have to wait for a rental but over all my experience was good. More

Yuri was amazing to work with, she was very attentive and communicated very well. I will definitely continue to come to this dealership for both of my vehicles. communicated very well. I will definitely continue to come to this dealership for both of my vehicles. More

Juan on the service department Informative, courteous and friendly, keep me updated throughout the day on repair progress friendly, keep me updated throughout the day on repair progress More

Juan was great from start to finish. Courteous, prompt and efficient. 5 star service delivered. Courteous, prompt and efficient. 5 star service delivered. More

The service was great but the TV wasn’t working In the waiting room thank you waiting room thank you More

Great service and friendly customer service. Communication and timeliness of repairs were not long at all. Communication and timeliness of repairs were not long at all. More

Don't go here! Terrible customer service. They hate warranty work and want to argue about everything. We've bought two vehicles from here but hate going in for s Terrible customer service. They hate warranty work and want to argue about everything. We've bought two vehicles from here but hate going in for service work. Service advisor terrible and never got back on warranty items, 3 weeks later. Never even got a completed work order. Said they would email it...waiting. More

Good place nice and friendly is fast the service and make good job come to see good job come to see More

Frustrating experience. Communication was poor. Had to call multiple times for updates. To top it all off, my issue was never even resolved. Will be trading in my vehicle in Communication was poor. Had to call multiple times for updates. To top it all off, my issue was never even resolved. Will be trading in my vehicle in the next 30 days to avoid the continued poor service. More