AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Great service! Scheduling was easy and service reps were very informative and nice to deal with. My car was repaired, washed and back to me promptly… Scheduling was easy and service reps were very informative and nice to deal with. My car was repaired, washed and back to me promptly… More

Alejandro was very helpful and informative each step of the way while my car was in service. I felt he listened to my concerns and addressed them accordingly. the way while my car was in service. I felt he listened to my concerns and addressed them accordingly. More

Excellent service department. Their technician are knowledgeable and helpful. I also appreciate their thorough walkthrough of issues and concerns and assisting me in prioritizing Their technician are knowledgeable and helpful. I also appreciate their thorough walkthrough of issues and concerns and assisting me in prioritizing necessary repairs. More

Great expedient service was provided. Customer service and communication by the service manager Derrick was excellent Customer service and communication by the service manager Derrick was excellent More

First time taking my new truck to the Katy AutoNation Ram Dealership. My Service Manager was Derrick, and he was AWESOME! Great communication throughout the process and has continued to follow up to ensure t Dealership. My Service Manager was Derrick, and he was AWESOME! Great communication throughout the process and has continued to follow up to ensure there aren't any issues. More

Good service, communication. Renovations were in progress so there was no heat in the waiting area. Renovations were in progress so there was no heat in the waiting area. More

Service crew need to make sure a proper documentation is checked. I have my extended warranty and i was told i had to pay 600 usd. After me checking on my side i had to send the paperwork in an email to the checked. I have my extended warranty and i was told i had to pay 600 usd. After me checking on my side i had to send the paperwork in an email to the service attendant crew. More

Awesome customer service! !! Had a recall on my truck and immediately they got on it and fix the problem the same day. !! Had a recall on my truck and immediately they got on it and fix the problem the same day. More

My service appointment went well yesterday. In the past, the service was very slow. The links sent by the scheduler for confirmation do not work on my Android phone, but did work on my PC brows In the past, the service was very slow. The links sent by the scheduler for confirmation do not work on my Android phone, but did work on my PC browser. Please check that. More

Very unhappy with service. My vehicle has been to the shop twice for the same problem. The first time I was without a car for 4 days before I had to place myself in a rental. I My vehicle has been to the shop twice for the same problem. The first time I was without a car for 4 days before I had to place myself in a rental. I received my car back a week later and within 2 weeks it’s back in the shop. My vehicle was placed on the diagnostic machine and the advisor told me that he was taking it back to the mechanic who repaired it. He came back saying it possibly may be my fuel injectors or my spark plugs. How is this so when I paid 400 dollars for spark plugs and you took my engine apart the first time and never mentioned my fuel injectors. Then I was told that the loaner vehicle that they had was suppose to be returned on Monday ( I returned my vehicle on Tuesday) and that they will keep an eye out for the vehicle. I understand that it may take time to look at a vehicle but being that I’m returning in 2 weeks they should of made any accommodations to make up for this incident. I guess they don’t don’t trying to make their customers happy. If you don’t have a warranty think twice before taking your vehicle here for repairs. More