AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

The appointment process was brutal, just needed an oil change and tire rotation. I was upset about the process since I had paid for the maintenance package. The tech Justin made the experience much bett change and tire rotation. I was upset about the process since I had paid for the maintenance package. The tech Justin made the experience much better and I left there happy instead of frustrated and pissed off. Justin deserves the credit for the 4 stars, not the appointment area. More

Jennifer the service coordinator was very nice and friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t hav friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t have phone charging capabilities nor free snacks. At the price you pay for repairs and service they ought to be able to provide that free. And cost of vending products was ridiculous. More

The service this time was good. They have the shuttle service. Diego was our agent and he was nice. They was our car. They have the shuttle service. Diego was our agent and he was nice. They was our car. More

Service was excellent. Kory kept me informed the whole time. Very professional and helpful as well. Kory kept me informed the whole time. Very professional and helpful as well. More

Derrick Foreman was great. Helped me understand what they were going to do and called me for any update Helped me understand what they were going to do and called me for any update More

Diego, my service advisor was very professional. He kept me updated on the status of my car. He kept me updated on the status of my car. More

My sales consultant was helpful and was able to get my car back in less time than they said. car back in less time than they said. More

Muy buen servicio espero siga siendo igual en la pxoximas visitas futuras muchas gracias att visitas futuras muchas gracias att More

Last trip to this dealership. I asked for a couple of issues to be checked under warranty, an oil change with multi-point vehicle inspection and a state inspection. I had a coupon I asked for a couple of issues to be checked under warranty, an oil change with multi-point vehicle inspection and a state inspection. I had a coupon mailed to me by Mopar stating Synthetic oil change(5 qts) and the multi point inspection for $59.95. They found no issues with what I asked to be checked, which is ok. They did not perform the state inspection, so now I get to make another trip somewhere else to have this performed. My wife picked up the vehicle and when she handed me the receipt the oil change/multi point inspection was charged at $119.07 plus $24.95 to rotate my tires. Service writer told wife he put a 10% discount on oil change and multi point inspection. Original service writer promised he'd be in touch with me on Thursday (I dropped the vehicle off on a Monday). Friday I called to check status (getting hold of someone there was another experience). Writer was off but the man I spoke with said he'd check and get back with me. He did, told me the vehicle was ready. Why does dealership not honor coupon sent to me by Mopar? Terrible communication from writer. I spent over 2 hours trying to get to talk to anyone in service dept. Very disappointing. I'll drive an extra 10-12 miles to a different Chrysler dealership in the future. When vehicle was parked waiting for pickup, whoever put it there run the rear bumper up on a curb. Wife said she could hear scraping as she pulled away. I haven't had the chance to cralw down there to inspect. Being handicapped that is difficult for me. More

Very efficient and friendly staff. The work on my vehicle was performed in a quick and thorough manner. I will be using their services anytime needed in the future. The work on my vehicle was performed in a quick and thorough manner. I will be using their services anytime needed in the future. More