AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Two weeks to get an appointment for maintenance. Showed up early for the appointment and was told the Jeep had to be left for a diagnostic and it would take up to 3 days. Did not hear from the did n Showed up early for the appointment and was told the Jeep had to be left for a diagnostic and it would take up to 3 days. Did not hear from the did not hear from the technician after 3 days, therefore I contacted the service department. Service representative stated the Jeep had not seen the technician yet. I contacted service manager two times with no response. Contacted the the general service manager, no return phone call. After a complete week of having my vehicle in the service department, I get a call from the service representative that they located the problem and now they do not have the part and had to order it which will take up two to three days. It took two business weeks to get my Jeep returned. . More

Bought 3 vehicles here, will continue to do so due to very professional service levels very professional service levels More

Justin was very helpful and knowledgeable. He was very courteous, and remained in contact with me. The vehicle was ready much earlier than had been indicated that it would be. He was very courteous, and remained in contact with me. The vehicle was ready much earlier than had been indicated that it would be. More

Good service, well organize and staff tend to be proactive. Now, the answering service could be better; however, it is not a reflection of service. Luis did and outstanding job keeping me update. I proactive. Now, the answering service could be better; however, it is not a reflection of service. Luis did and outstanding job keeping me update. I will go back. More

Our family owns two Challengers and a Charger and we have trusted this dealer for all of our service needs for over 10 years now. They continue to earn our trust with each visit. trusted this dealer for all of our service needs for over 10 years now. They continue to earn our trust with each visit. More

Our service representative kept us informed of the progress of our vehicles repair and issues with getting required parts. progress of our vehicles repair and issues with getting required parts. More

Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front trans Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmision. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro Soto. There is no way of communication by phone. The service rep never pick the phone up. I had to go personally to ask for status. I think this is not acceptable. I like the vehicule a lot, however I've started thinking of getting my car repaired and then, to trade it for any other more reliable brand. Please avoid Jeep/Dodge/Chrysler. No parts are available and the communication with the service departament is very very bad. More

Fast, easy, no hassle service every time on our Charger. It's always a pleasure working with Derrick. It's always a pleasure working with Derrick. More

Took my JT in for oil change and tire rotation. Service was awesome and done quickly. Service was awesome and done quickly. More

Got me in and out on the same day (my car died on my bday). Justin was great to work with. bday). Justin was great to work with. More