AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I had a 7:00 am appt. Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out. Appreciate the great service. More

Thank you Korey for helping with my truck issue! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! More

Dropped my 2020 Ram off for a recall and another issue on 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 10/3/22. Called on the 3rd day, talked to a service rep (not the one assigned to me, that guy was MIA until the end), he never got back with me. Emailed 2 times and called relentlessly and finally received a text back (from the service rep assigned to me). They could not replicate the issue after 40 miles of trying (maybe should have given me a call since I stated it would happen during a certain period). Stated that they could not get the recall part, so that was not even touched all while I paid for a rental that cost me over $800, just for them to add miles to my truck and do nothing with the recall. Maybe they should have been in contact with me and let me know about the part. It took me pestering them to get an answer. Who knows how long they would have kept my truck. Bottom line, DO NOT BUY FROM THEM OR TAKE TO THEM FOR SERVICE. If I could give negative stars I would have. Oh, they waived the diagnostics fee, so thanks I guess. I'm still out $800 for their lack of communication and customer service. More

Justin was professional and showed concern for providing the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. More

had a hard time getting a response from service advisor for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. More

I was told the recall parts were available at time of scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to res scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to reschedule. In addition, they did not check my warranty concerns and I was told they would contact me when a rental car was available. It has been 4 weeks - no one has followed up to schedule my recall or warranty inspection OR returned my voicemails. I continue to drive my new vehicle, with what Dodge considers a safety concern recall, with no concern from the dealer to assist me to resolve. Finally, instead of a car wash and detail as promised with any service... my car sat outside all day with grease along the driver doors that I had to clean off myself. I just tried to call the service manager to give them a chance to make it right instead of posting this review and was told his cell phone is not working today and he would "call me back". More

Derrick Foreman is the BEST. He is very personable and I feel very comfortable in leaving my car in his hands. He is a very good representative for your customer service depart He is very personable and I feel very comfortable in leaving my car in his hands. He is a very good representative for your customer service department. More

Michael Sosa is an incredible service advisor, very professional and overall the service provided was excellent professional and overall the service provided was excellent More

I only but my vehicles here. No other Autonation list this one because they are great, Vinh in the the Service Department is awesome with great communication, follow up regarding No other Autonation list this one because they are great, Vinh in the the Service Department is awesome with great communication, follow up regarding my RAM Rebel and recommend him to take care of my Service More