AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I had an appointment scheduled at 9am for an oil change and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t even fill up the windshield wiper solution. More

I brought my jeep wrangler pickup for oil change, recall and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the same day, they said the shaking was because it needed an alignment. (Paid for that) The next day my son starts driving it back to college and he calls and says mom it’s shaking so bad I’m scared to drive it. I told him to come back home and take my car. My husband drove it to the closest jeep dealership, because when he drove the jeep it started shaking so bad he said there is something really wrong with this truck. Fast forward the new jeep dealership after 5 days told us there is a major axle problem and they said it was very dangerous to drive it. 3000 dollars worth of parts to fix it, good thing it’s covered under the warranty. Not sure why autonation jeep didn’t find this major problem, but maybe because we declined 800 dollars worth of extra things they wanted to do to the Jeep while it was in for service. Oh and by the way I will have to pay $170 for another alignment once they fix the axle because that’s not covered under the warranty. All I can say is Thank God my son is alive that’s all that matters to me. Just want people to be aware I know this stuff happens everywhere. More

My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate with me than the electronic service used by the dealership. More

My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More

Quick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violatin Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violating the extended warranty. More

Good general services, two times they miss to install some bolts or tighten well, will recommend to double check on that some bolts or tighten well, will recommend to double check on that More

The service department has always been very friendly and helpful. They are very good to answer my questions helpful. They are very good to answer my questions More

Derrick and the team were fantastic. Definitely would recommend the team at AutoNation for great service and communication. Definitely would recommend the team at AutoNation for great service and communication. More

Katy jeep ram is the best. .great service...and korey was very professional...and kept me in the loop... .great service...and korey was very professional...and kept me in the loop... More

very good service even without an appointment, and they did it quickly ,fair price,100% recommended did it quickly ,fair price,100% recommended More