AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
Katy, TX
758 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
I have bought a Charger and Challenger at the dealership, and am very pleased with both buying experiences as well as the service I have received at the dealership. I would highly recommend this dealership and am very pleased with both buying experiences as well as the service I have received at the dealership. I would highly recommend this dealership to my friends and family. More
I had a great experience with the service of my 2019 RAM 1500. Korey was very helpful and kind. He listened to my issues and made sure that I had a loaner due to the long wait on the parts to fix my truck. 1500. Korey was very helpful and kind. He listened to my issues and made sure that I had a loaner due to the long wait on the parts to fix my truck. This has by far been the best service I've had at this dealership. I'm a longtime customer, since 2001. Thank you so much Korey for taking such good care of my truck. More
I’ve taken my vehicle here a few times for the scheduled maintenance but the last two times, the wait time was 4 hours and 3.5 hours. This last time they lost my lugnut key. Two weeks after my appointment, maintenance but the last two times, the wait time was 4 hours and 3.5 hours. This last time they lost my lugnut key. Two weeks after my appointment, I had a flat and the key was nowhere to be found. I went to the dealership and Diego in service couldn’t find it. He told me he would check with the tech the next day but never called me back. I made multiple attempts to call and finally got Ray in Service. He was supposed to see what he could find out and call me back but I still have not heard from him. I NEED THE LUGNUT KEY!!! They lost it and should replace it. I guess since my services have already been paid for, they don’t think I rate good customer service because this is definitely NOT good customer service. More
This is the worst service center i have ever seen. I have given my brand new car for the first oil change and AutoNation gave me a worst experience.they dont care about your vehicle. They have left a I have given my brand new car for the first oil change and AutoNation gave me a worst experience.they dont care about your vehicle. They have left a big scrath mark on car ful tank lid and oil shoe marks around driver's foot rest area, over head area. They didnt care about atleast cleaning the marks. I would not recommend this service center. More
My first service experience was not as expected. I brought my car in for the first oil change expecting it to take an hour or less. Over two hours later I still had not been approached by my service I brought my car in for the first oil change expecting it to take an hour or less. Over two hours later I still had not been approached by my service advisor. I walked over to the service desk and happened to see my car ready. My service advisor was no where to be found. After standing in the service area for five minutes another advisor found someone to complete my paperwork. More
In checking up on my vehicle I had to call 7 times before I actually spoke to a person who tried to help me. Left messages with no call backs. Just a bunch of voice recombination ring around. If they don’t I actually spoke to a person who tried to help me. Left messages with no call backs. Just a bunch of voice recombination ring around. If they don’t care about my business to hire people to talk to me they. Are telling me they don’t want my business. More
Check engine light on, gas cap light came on briefly and bluetooth was disconnecting. Made an appointment and early the next day we were all set only needing a new battery which was great news because we ha bluetooth was disconnecting. Made an appointment and early the next day we were all set only needing a new battery which was great news because we hadn't experienced all that just due to a bad battery so I was thinking much bigger problem. Honest, fast and friendly service. More