AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Not sure about sales department, but the service department is slow and not very attentive. Even with an appointment I wait in line at least 20 minutes. I will be getting my service done at another department is slow and not very attentive. Even with an appointment I wait in line at least 20 minutes. I will be getting my service done at another dealership More

It was easy to schedule my appointment and advisor kept me posted the whole time. me posted the whole time. More

First class service. John did an outstanding job assisting me. Very professional. A1 service. Thanks John did an outstanding job assisting me. Very professional. A1 service. Thanks More

I was pleasantly surprised at how smoothly everything went. I had an appointment for several items and expected to be without a vehicle for a few days. Instead, the team got everything done same day. Gre went. I had an appointment for several items and expected to be without a vehicle for a few days. Instead, the team got everything done same day. Great job! More

Excellent customer service. Thank you Anthony for taking care of me and my car needs Thank you Anthony for taking care of me and my car needs More

Service team listened to my concerns an addressed them, thank you for listening and supporting my concerns. thank you for listening and supporting my concerns. More

Sally and Anthony made sure all my questions were answered. Thank you for class A service answered. Thank you for class A service More

Great job Minimum waiting time Definitely recommend it Thank you for the fast service Luis it Thank you for the fast service Luis More

I came in for my free oil change on my 2020 gmc sierra. Waited for 2 hours for the service department to tell me that my oil pan bolt got stripped and it was going to cost 125.00 dollars to fix it. Told se Waited for 2 hours for the service department to tell me that my oil pan bolt got stripped and it was going to cost 125.00 dollars to fix it. Told service guy to just give me my vehicle back. Went to gmc and they had my vehicle done with the oil change in less than a hour. And the new oil pan plug was only 6.57 dollars and cents. Plus we have a 2023 grand Cherokee L summit reserve that I came in on Tuesday after making an appointment for a recall. For your service department to tell me that their system is not running right now so another wasted trip to your dealership And my so called free oil change on my truck is not ended up costing me 104.00 dollars. More

I had a fantastic experience at Autonation Katy. I was truly impressed by the speedy repair of my Ram 1500, and my service advisor, Luis Estrada, was exceptionally professional. I was truly impressed by the speedy repair of my Ram 1500, and my service advisor, Luis Estrada, was exceptionally professional. More