AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Terrible, service department. Service agent could not solve problems with service management or parts department. Parts department always blamed for wrong part numbers and locatio Service agent could not solve problems with service management or parts department. Parts department always blamed for wrong part numbers and location of parts. I had to find part and drive 3hrs to retrieve part myself. Collision Estimator said he did not work for AutoNation but for a different entity and blamed his problems on AutoNation. More

AutoNation CDJR Katy is my go to dealer for my Chrysler. Excellent customer service and lots of scheduling availability! Excellent customer service and lots of scheduling availability! More

La atención es excelente, siempre que voy son cálidas personas y amables y su servicios son de primera personas y amables y su servicios son de primera More

Service advisor was great, took care of all my concerns and comments in a timely matter and comments in a timely matter More

Great service! Came for an extra key for my jeep and was helped very quick. Came for an extra key for my jeep and was helped very quick. More

Really nice folks to work with Service was quick and all taken care of professionally. No problem center all taken care of professionally. No problem center More

It's a nice place, quick service. One caveat though. My service advisor had a slight accent and when he told the technician to put the windshield wipers on my van it was probably misu One caveat though. My service advisor had a slight accent and when he told the technician to put the windshield wipers on my van it was probably misunderstood as Ram. The Ram got my new wipers. Upon my inspection of my van the advisor figured out that the wipers were on another vehicle and the wipers were removed from the Ram and put on my Van. More

Bought my Grand Cherokee at this dealership in 2018 with extended service policy. Had an overheating issue, had truck towed to dealer on a Friday and was told they would give me an estimate by the followin extended service policy. Had an overheating issue, had truck towed to dealer on a Friday and was told they would give me an estimate by the following mid-week. When all was completed, they had to replace the engine. and kept the vehicle from 25 days. My extended service policy provided a rental, but the dealer said they had none, and I was just out of luck. The engine was covered by the original warrantee, the new radiator the extended warrantee and the thermostat was out of pocket since they would not cover the motor with an after-market thermostat in the engine from a previous repair I had to take to Firestone since they needed a week to repair, and Firestone did in 3-4 hours. All I got were excuses and a lack of caring that this was my only vehicle. Looking for another Jeep dealer if I need any other work done. More

Excellent service, the boy who attended me (Alejandro) very friendly and helpful, 100% recommended! I will continue doing the car service here very friendly and helpful, 100% recommended! I will continue doing the car service here More

Very friendly, helpful and fast! I will definitely be going back for all of my vehicular needs, and referring all of my friends and family. I will definitely be going back for all of my vehicular needs, and referring all of my friends and family. More