AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

TJ provided great service, everything was done when he said it would be, and at the cost that was quoted to me. said it would be, and at the cost that was quoted to me. More

Korey was perfect Service Advisor. He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took a little longer than planned More

William helped me getting my car serviced and also my wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and cu wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and customer service. I would recommend the Service Department overall. More

TJ was my service advisor was very helpful. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. More

Service part I would definitely recommend. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. More

It was my first time at this dealer as I’m a new owner of a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The im a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The improvements: PARTS! there was no air filter for this car in stock; the car is due for a recall, but no parts available. Overall I can say that it was an OK experience. No Cherry on the top, but honest service. More

The service department was quick to get me checked in for my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! More

Korey was very professional and explained any questions I had. He also advised me of preventative maintenance that needed to be completed soon. I did tell them about a tire that was going flat. They said the had. He also advised me of preventative maintenance that needed to be completed soon. I did tell them about a tire that was going flat. They said they could not find anything wrong with it however when I took the tire off and inspected I noticed a nail on the inside wall. Autonation said they ran “tests” and couldn’t locate it but rotated the tires and somehow didn’t see this. More

Easy to schedule service and they were able to get my Jeep in and diagnose same day Jeep in and diagnose same day More

James Taylor was great - made sure to explain everything to me that was needed or would be checked. Couldnt ask for more from him. I was happy with the wait time - my truck was in and out quickly. The only to me that was needed or would be checked. Couldnt ask for more from him. I was happy with the wait time - my truck was in and out quickly. The only complaint - and this is because I am just super picky - is there was a bit of oil mess around the filter housing that was not cleaned up. Other than that, everything was great and I will schedule my next bit of work with James when it is time. More