AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

A sense of urgency My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended up here. I told them I pay my bills with my car and need my car asap to my amazement I got my car next day and cathched up with my loss I thank them for a neat job and treating my request promptly. More

Lying manager with no sense of urgency If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days o If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days of my vehicle sitting there, with lies stacked upon lies from the manager Jackie, to hear back that nothing would be covered. It wasn't the fact that they didn't cover it, we knew they may not, it was the lying to my face by Jackie about contacting the district manager. What an awful experience. And if it really does take 10 days to get in contact with the district manager, then something has got to change. No sense of urgency around here. And for the update of now that we sent our TIPM to be inspected and fixed by an electrical engineer, it is the exact recalled issue that this dealership refused not to cover. Chrysler recalls asked them to approve it, but they refused. More

Incomplete service but pay Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or ea Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or early morning. Since my car was going to be checked, I also mentioned that the passenger's window was not closing properly, and that the heater was not working right either. They took a day to have my car checked, and got a call from the assistant manager who took my information the next day. He said that they had not found anything wrong with the lights but that they did check the other issues, using a not nice tone of voice, wen I said that my main issue was not being solved. He insisted they did not find anything wrong and that it would not have been fair to me for them to lie and say that there was indeed a problem! So he said that I would have to pay around 2,200 dollars to fix the other issues. I told him that my main concern was the issue with the lights, and I even asked if they had driven the car, he said no, but he was sort of argumentative, and I had to make him aware about it. He insisted that they did not find anything, so they could do nothing because it was like looking for a needle in a haystack. I had then the option to either pay them 90.00 for just checking my car, and leave that site with no solutions at all, but with 90.00 less in my pocket! Pay them 2,200 to partially fix the issues, or pay any of the two, and still leaving that place with no solution to my main issue. So, what kind of place is this one where they give such a bad treatment to a customer, and where in the end what matters is what they can get out of your pockets, argue with you making you feel like you are crazy expecting them to figure out what is going on with your car, you don't know what you are talking about, etc. So, just go there and pay them something for an easy issue, get an attitude from the assistant service manager, and leave with your problems half way solved. It all seems that that is all they care about. Very disappointing. More

Could Care less about fixing your vehicle I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I use for business, when I was on my last visit, they kept my van for a week and a half and did not replace the headlight, fog lamp, brake light fluid indicator,front sway bar,rear squeaky leaf spring bushing. None of the requested items were fixed, I just got an oil change. I was so busy I picked up keys drove home and noticed nothing was done! When I called back they apologized, and said I should schedule another week for them to do all the work needed. This place has a very bad culture, a , what's in it for me attitude, I don't like working here so I'm going to rip off as many people as I can, attitude , a nobody cares , everybody is shady attitude that seems to infect most of the group. This dealership presents a bad representation of what a service Dept should be. More

Very bad customer service with the service department. They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day More

Worse experience I've ever had with something like this-serv I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were completely fogged up from the inside. I realized later that this was because the entire floor boards of vehicle were wet, soak and wet. There were also 40 miles unaccounted for. I believe someone at the dealership drove my vehicle without permission and drove through some water. No one is taking the blame. They said they ran all kinds of tests and found no leaks. If they did what I believe they did, they wouldn't have found any leaks. I'm afraid I'll have a problem trading my car in when that time comes. I will never take my car back to this dealership or purchase from them again. More

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More