AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More