AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I have had one of the most frustrating service experiences I've ever encountered with my 2017 Ram 1500. What should have been a simple oil change and a few warranty repairs turned into months of d experiences I've ever encountered with my 2017 Ram 1500. What should have been a simple oil change and a few warranty repairs turned into months of delays, poor communication, wasted time, and unnecessary expenses. Over multiple visits, I experienced excessive wait times, repeated instances where my truck sat all day without work being completed, and multiple promises that were never followed through on. I was told parts would arrive and that I would be contacted, but I repeatedly had to follow up myself. On one occasion, my truck sat all day only for me to be told the wrong part had been ordered. On another visit, I was promised shuttle transportation that was not available when I arrived. The dealership also failed to properly address ongoing brake concerns, while additional issues including axle repairs and a seatbelt repair dragged on through multiple appointments. Most recently, I dropped off my truck for brake concerns, an oil change, tire rotation, and an A/C inspection after being assured the work could be completed on schedule. After spending approximately $150 on a rental vehicle, I learned that none of the work had been completed due to staffing shortages and training issues. After days of waiting and receiving little communication, I had no choice but to pick up my truck and take it elsewhere to have the work performed. While the service director was courteous and apologetic, the overall experience was marked by poor communication, missed commitments, scheduling failures, lack of follow-through, and little respect for my time as a customer. I cannot recommend this dealership's service department based on my experience. Update: After speaking with the General Manager and the Service Manager, they took ownership of the situation and coordinated everything to make things right. They reimbursed the expenses I previously incurred, ensured my truck was repaired properly and in a timely manner, communicated throughout the process, and made sure I had transportation the entire time. The only remaining issue was that when I arrived to pick up my vehicle, they couldn’t locate my keys at first. After several calls and about ten minutes of searching, they were eventually found. Overall, while the initial experience was very frustrating, management did step in and resolve the issues, which I appreciate. More

This dealership is awesome. Got in and got a test drive of 3 different trucks day of, no pushiness to buy just honest conversation. Chris VanZandt was the dealer that I worked w Got in and got a test drive of 3 different trucks day of, no pushiness to buy just honest conversation. Chris VanZandt was the dealer that I worked with and he got me in the truck of my dreams and for a very reasonable price. 10/10 would recommend to all my family and friends!!! More

Service department is terrible, $166 for oil change and tire rotation, Chevy dealerships do it for free. Had my vehicle for 7 days, no loaner and the service manager didn’t respond back to a text he sent tire rotation, Chevy dealerships do it for free. Had my vehicle for 7 days, no loaner and the service manager didn’t respond back to a text he sent me earlier. First and last Jeep i will ever buy!! More

I had a great experience at AutoNation North Fort Worth. The staff and management team treated me with the most respect. And at the end of the day I drove away in what I was looking for and also at a GREAT The staff and management team treated me with the most respect. And at the end of the day I drove away in what I was looking for and also at a GREAT PRICE.. we definitely be recommending this dealership to family and friends More

I brought my Enclave in for our first free oil change at appointed time of 8am on 5/8/26. I was met right away and vehicle was taken in to shop in about 12 minutes. But then it took 2 and 1/2 hours to get appointed time of 8am on 5/8/26. I was met right away and vehicle was taken in to shop in about 12 minutes. But then it took 2 and 1/2 hours to get the vehicle back. All for just an oil change. I asked the assistant service manager after about an hour how long and he simply said Oh just seconds now. More

I called these guys at 11am to ask if they had a truck still onsite. They told me they did and held it for me as I got home, packed up the wife and drove 4 hours from where I live. we hit some traffic and still onsite. They told me they did and held it for me as I got home, packed up the wife and drove 4 hours from where I live. we hit some traffic and were not able to get there any sooner than 7:40pm... EVEN with that, they waited and I was at the hotel taking pictures of my New to Me truck at 8:30pm. It was a record, and was the greatest vehicle purchasing experience I have ever had. That's based on my 5 most previous truck/car purchases! More

Brought my Jeep Gladiator to replace the auxiliary battery, tire rotation and alignment Ms. Shelly took excellent care of me. Everybody was very friendly. battery, tire rotation and alignment Ms. Shelly took excellent care of me. Everybody was very friendly. More

I was very impressed with this dealership. Although across town from my home, I was not sorry that I took the trip. The dealership was clean and welcoming. Their customer service was excelle Although across town from my home, I was not sorry that I took the trip. The dealership was clean and welcoming. Their customer service was excellent. They were very accommodating and I felt like they wanted my business. Kudos to Terricka and Chad for getting me in a new 2025 Grand Cherokee easily and painlessly. I am a customer for life. More

My car isn't working well; it was working fine, and now it isn't working well it isn't working well More