AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I had an appointment at this dealership when I arrived no one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message sayi one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message saying the parts were here that’s why I scheduled an appointment. They told me they were going to have my truck for three days. I was fine with that on noon on the third day. I have not heard anything of the status of my truck I called. They said they have not worked on it yet, but as soon as it gets in the shop, they will let me know, I didn’t hear anything until I tried to reach out on noon the very next day they still have not touched my truck. I can’t just let it sit at the dealer for a week because they have nobody to work on it. The lack of communication was disappointing. It was there for two recalls one needed a specific certified tech on the engine, and the other one was just a tailgate latch, and I wanted them to also perform an alignment. None of the services were even started. Sandra was very pleasant to deal with though. More

Service was very easy to schedule. Dana was a pleasure to work with a very knowledgeable. Dana was a pleasure to work with a very knowledgeable. More

The the whole team was excellent, very professional very honest, transparent, great customer service would recommended as the go to dealership in the DFW metroplex honest, transparent, great customer service would recommended as the go to dealership in the DFW metroplex More

The dealership did not have the part in stock to make the repair to my vehicle; however, they did order the part and kept me informed about the time it would take to receive it, which was the same day. The s repair to my vehicle; however, they did order the part and kept me informed about the time it would take to receive it, which was the same day. The service advisor, Dana Dahl, kept me informed, and updated, concerning the repair on my vehicle. She was friendly and knowledgeable, with a pleasant demeanor, and the service on my vehicle was performed in a timely manor. I would highly recommend AutoNation, and this service advisor, to my friends and family. More

Quick and easy. Was able to book an appointment with no problem. Service was conducted within a minimal time period. Was able to book an appointment with no problem. Service was conducted within a minimal time period. More

Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day. More

Arthur was a very knowledgeable salesman; he knew all the features and how to operate them. He took the time to make sure we were taken care of and follows up. features and how to operate them. He took the time to make sure we were taken care of and follows up. More

Service was great and fast. I take both my Jeeps here all the time. Great place I take both my Jeeps here all the time. Great place More

Staff was very friendly and pretty accurate on time frame when oil change and it was 1st time going for oil change. frame when oil change and it was 1st time going for oil change. More

Poor customer service and delay in service. I had appointment for service on Saturday. Took my car in and was informed I need suspension checked and new tires. They had to order tires, will be I had appointment for service on Saturday. Took my car in and was informed I need suspension checked and new tires. They had to order tires, will be in Monday, will have car ready Monday, potentially Tuesday morning. Called Monday tires not in yet will get in Tuesday. Called Tuesday, tires installed but have to order part for suspension, car will be ready Wednesday. Called Wednesday informed part that came in was broke. Will have car ready Thursday or Friday. Called Thursday car will be ready but they suggest changing break fluid, I informed them they just changed break fluid 11,000 mile ago. Came in to pick up car. They over billed me, when rep told me I would receive a survey and he tried to shake my hand and said can I count on you to give us 10’s. I said no, he said a customer service rep would call me. I have not received call. Horrible service. More