AutoNation Chrysler Dodge Jeep Ram North Fort Worth

We brought our car in initially for battery replacement, however an additional light came on also so we asked for the entire car to be looked over to be sure everything else was good. After spending hundred however an additional light came on also so we asked for the entire car to be looked over to be sure everything else was good. After spending hundreds of additional dollars on items that we were told was necessary we left with the same warning light still on. We were told it would automatically turn off after being driven, however that never happened and few days later the check engine light was now on. We had to bring it back in which meant missing more work & paying for more rideshare rides to get to and from the dealer as they no longer offer courtesy shuttle or loaner vehicles. Our biggest issue is the lack of listening & proper concern from our advisor when we kept telling her our car issues & the fact that the proper check was not done the first time we brought it in even though they had it overnight. When someone's main source of transportation is down it is obviously stressful but our advisor had no empathy for the situation that was made worse on the part of the dealership not doing what we asked the first time. I have always taken my vehicle directly to a dealership for any service as I felt that was the most trusted option. I am no longer confident in that theory. More

So far has been good. Waiting to finish the process and how they close the lease trade in. Service did not fill my windshield wiper fluid. Waiting to finish the process and how they close the lease trade in. Service did not fill my windshield wiper fluid. More

Initially I was a little annoyed because I was not receiving any updates and I had to be the one to make the call regarding the status of my vehicle. If the dealership wasn't able to get to my vehicl receiving any updates and I had to be the one to make the call regarding the status of my vehicle. If the dealership wasn't able to get to my vehicle yet due to them being busy that is fine but I would have liked for them to have kept me updated and simply say that instead of me wondering and finally calling a few times to get the status myself. Once they did start working on it I did get the necessary updates and the experience pretty much did a 180. The video they sent with the tech explaining on camera everything they checked, corrective action, and recommendations for additional services was fantastic! All dealerships nation wide should have this as it really creates more transparency than going completely by what your service advisor is relaying to you. Not to say that the service advisor isn't being forthcoming on what they are communicating but that extra piece with feedback from the technician is what customers really need and should expect. As customers we just want root cause so we can get it fixed and be on our way. I will definitely be making this location in North Fort Worth my new home base. More

I was very impressed with the salesperson Joy. She was kind and very courteous not putting any pressure on buying the vehicle. She was just wanting my experience to be pleasant. She was kind and very courteous not putting any pressure on buying the vehicle. She was just wanting my experience to be pleasant. More

Awesome sales and financial team, Logan was very knowledgeable and helpful during the process. Many thanks to your great team knowledgeable and helpful during the process. Many thanks to your great team More

AutoNation in north Fort Worth definitely has their customers as priority! They don’t turn any customer away.They have great communication skills as well as the quality and rapidness. customers as priority! They don’t turn any customer away.They have great communication skills as well as the quality and rapidness. More

Had a very pleasant experience and dana the service writer was very helpful and friendly and kind Can't say enough about this dealership writer was very helpful and friendly and kind Can't say enough about this dealership More

I stopped in for an oil change with no appointment. I was told an hour and half wait. Made an appointment for the following day and when I showed up... I was told it was a 2 hour wait! Doesn't make sen I was told an hour and half wait. Made an appointment for the following day and when I showed up... I was told it was a 2 hour wait! Doesn't make sense. More

Great service department. Don was phenomenal. Even had bandaids for a 3 year old. Awesome Don was phenomenal. Even had bandaids for a 3 year old. Awesome More

Took Jeep in for work. Two days later engine light came back on. Now they want to charge us again! Very rude customer service. Two days later engine light came back on. Now they want to charge us again! Very rude customer service. More