AutoNation Chrysler Dodge Jeep Ram North Fort Worth

My service advisor, Janey, was great. But, getting through to the service was a challenge, via phone. There are 3 reasons I was unhappy: 1. Would not offer a ride home at drop off, even But, getting through to the service was a challenge, via phone. There are 3 reasons I was unhappy: 1. Would not offer a ride home at drop off, even tho I live 1 mile away. 2. Asked them to install window panel (which I had purchased on Amazon) unless I wanted to pay them $99.95, for a job that would take about 5 minutes to install. 3. My car was filthy when I picked it up.. Most dealerships do that as a courtesy. More

They were timely. I am disappointed that Dodge Ram is taking so long to update a software problem. Apparently, the bulletin stated that the software would be updated I am disappointed that Dodge Ram is taking so long to update a software problem. Apparently, the bulletin stated that the software would be updated this Quarter. Disappointing! More

I assume they did a good job on the maintenance items, but communication with me was very poor and although I left my car there from Friday morning thru Thursday morning they did not have time to even loo but communication with me was very poor and although I left my car there from Friday morning thru Thursday morning they did not have time to even look at some issues I was having till Wednesday and by that time there was no time to repair them if I had wanted to because I had to have my car back by Thursday morning. It’s as if they forgot my car was there after doing the maintenance and if my service advisor had a day off, no one else took supervision of my car. More

Great and fast service! The service advisors offer great customer service. I highly recommend for all your service needs. The service advisors offer great customer service. I highly recommend for all your service needs. More

Service was great with Romani. He was a definite help with my husband and I when we did a double trade in. Him and the Autonation team took great care of us and show much respect t He was a definite help with my husband and I when we did a double trade in. Him and the Autonation team took great care of us and show much respect throughout the process even when we were still working the deal well after the dealer ship closed. Also great customer service from finance worker Reed. More

Very helpful and courteous would definitely go back. Service or sales or collision I’ve used them all Service or sales or collision I’ve used them all More

Stephen was courteous and was able to work my truck in when I came without an appointment. Truck was fixed and able to pick up the very next day! when I came without an appointment. Truck was fixed and able to pick up the very next day! More

Communications is very poor. After repeated calls to the service department, I finally called the General Manager to get service. We finally got an appointment to replace a modul After repeated calls to the service department, I finally called the General Manager to get service. We finally got an appointment to replace a module with the UConnect screen. After the module was replaced, the car was still running when I received the car. I drove the car home, as soon as I turned the car off, then back on, the same error message popped up, which says, “Take your car to the dealership for repair.” I am almost certain that the service representative knew that after replacing the module the first time, that it didn’t correct the problem or they never checked to see if it was fixed after replacing the module. Now, I have to schedule another appointment. They have no loner cars, even though I purchased there full package “Platinum “. I won’t purchase another vehicle from AutoNation again. Not because of the vehicle, but because of the extremely poor service with customers, lack of communications, no updates once you drop off your car, no call backs when they say that they will call you back. A total lack of customer service and integrity; when you say that you’re going to call, then call. More

I love this dealership, the costumer service are very nice they fix may car with some issues that it have, and they had it on time I’m very pleased with them, thank you for everything! nice they fix may car with some issues that it have, and they had it on time I’m very pleased with them, thank you for everything! More

I was most impressed with Jane, my assigned Service Rep. She was very professional, as well as kind and thoughtful, readily providing answers to my questions re your services. Thank you. She was very professional, as well as kind and thoughtful, readily providing answers to my questions re your services. Thank you. More