AutoNation Chrysler Dodge Jeep Ram North Fort Worth

My issue is with the Service department. First off, try calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messag calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messages and received no responses. I brought my truck in to have a tire changed. First they didn't have the same tire that I bought the truck with. Second, they didn't have the tool to return my spare to its proper storage location. When I arrived, I told them that my jack set was incomplete and that I needed the missing components replaced. They called me to tell me that they couldn't find my tool to replace the spare tire! When I suggested that they use one of the tool kits from one of the other vehicles on their lot I was told that the kits were VIN specific. This is completely false. On arriving to pick up my vehicle, I went directly to the Customer Service manager and expressed my ire. He was very sympathetic, but equally frustrated with the service that I had received. Even he saw that my spare had not been returned after I had specifically complained about it. He was able to get it properly restored by asking his Service Foreman to do the task. The Foreman just went to his own vehicle and got his jack kit. Overall, my experience was very unpleasant. I'm considering paying for all my remaining oil changes rather than return to this location to get the service done for "free". Finally, with other dealers with whom I've dealt, my vehicles have been washed before they were returned. Maybe this isn't a common practice and I have just been spoiled. My truck was not even rinsed off. More

I had my oil changed with an appointment made 5 days earlier. I arrived 10 minutes early for check-in. 2-hours later it was finished. I think the dealer should take down the “express oil” change sign. earlier. I arrived 10 minutes early for check-in. 2-hours later it was finished. I think the dealer should take down the “express oil” change sign. More

Very fast and friendly service! I’ll be back when I need maintenance or repairs. Brenda was very knowledgeable and friendly. She was an all star! maintenance or repairs. Brenda was very knowledgeable and friendly. She was an all star! More

Good work but take way to long for oil change. They need to quit false advertising saying speedy service my butt. I am never out of there under 2 hrs and that with an appointment. to quit false advertising saying speedy service my butt. I am never out of there under 2 hrs and that with an appointment. More

My service representantive was excellent. She set up the appointment ahead of time for me. The staff was redy when I arrived. The staff were in great moods and my vehicle was ready within the window they se appointment ahead of time for me. The staff was redy when I arrived. The staff were in great moods and my vehicle was ready within the window they set for me. No complaints. More

Excellent customer service, great communication, fast service on my Truck ,thank you ...Always comeback here for the great service they do, and get the service my truck need. service on my Truck ,thank you ...Always comeback here for the great service they do, and get the service my truck need. More

Had appointment set, not explained that it would be several days to just diagnose problem, Then could not provide a vehicle as explained in my warranty that I bought. Brand new car. Y’all need to figur several days to just diagnose problem, Then could not provide a vehicle as explained in my warranty that I bought. Brand new car. Y’all need to figure out a solution for living up to what you offer a customer at the time they purchase a new car, if something goes wrong. More

Professional staff, they do good work recommended Professional staff, they do good work recommended brakes need replacing my last visit. Then said needed brakes/ rotors. There 1st quote was high, Professional staff, they do good work recommended brakes need replacing my last visit. Then said needed brakes/ rotors. There 1st quote was high, I shopped around found better deal for $300 less. I called to cancel the repair Autonation gave me a better price to stay with them Just do that in the 1st place A.N. More

I have had good experiences with sales with Larry Rivera. My service department has been good as well. Don Furguson has been very helpful. Will continue to use their services. My service department has been good as well. Don Furguson has been very helpful. Will continue to use their services. More

Everything was fine and taken care of very fast and on time. Will use them again for my next service. No hidden surprises which was nuce time. Will use them again for my next service. No hidden surprises which was nuce More