AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Do Not use the service department. I have a diesel and I know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually sign know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually signifies the batteries have gone bad (I usually replace them every three years). I usually buy walmart batteries and I was hoping to get more time out of the batteries with quality batteries. Time will tell on that. Here is my complaint; The quote for the batteries (there are two on a diesel) on the phone was $302.00. So I show up to pick the truck up and they are charging me over $600! I had some other maintenance done and a state inspection so I am trying to figure out why the bill is almost $1,000! They charged my 2 hours of labor to change two batteries! I have changed both batteries in 30 minutes. I told him that. He came off 1 hour of labor so I still paid $467.88 for two batteries that I could have replaced for $180!!!!!!!!! (I don't know if there is a quality difference between Walmart batteries and OEM-we will see). The second complaint. I asked them to lube the drive shaft and the front left U-joint (normally it is a sealed U-joint but I have had that one replaced with a greaseable one). I made sure they knew that it needed to be lubed because they did not lube it on a previous appointment so I made a big deal about it. They did not lube the U-joint so now I am seriously concerned they did not lube the drive shaft. Then they wrote up a whole laundry list of other maintenance they think needs to be accomplished at what I would estimate from them to be around $2500. Do I need it? Who knows, I'll take it to a reputable mechanic to find out. THEY LOST ALL MY BUSINESS!!!!! AutoNation if you want to make this right then refund me $123.88 for the time you gouged me and lube the U-joint and drive shaft. More

Poor customer service and attempts to add services you do not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig into the details, he will become evasive and try to switch topics to avoid providing clear, straightforward answers. He becomes very dismissive and tries to control the conversation. He will eventually become dismissive as he cannot explain or support the service recommendations. I believe this mindset of pushing services that are not needed comes from leadership, so it may not be William's fault to try push services that they cannot explain in clear terms why they are recommending them. In Williams's world, an inspection of brakes means you needbreakake, so they recommend brake service before looking at your brake. Also, the work orders are written with abbreviations, so the salesman can have room to wiggle and twist its meaning. - Bottom line - DO NOT USE THIS DEALERSHIP. More

Easy deal on a nice one owner dealership maintained mdx. Numbers on trade all matched along with price. They ended up beating the interest rate by a half percent under what they had quoted. The car was o Numbers on trade all matched along with price. They ended up beating the interest rate by a half percent under what they had quoted. The car was over at a Porsche dealership in Plano and they brought it to the N Freeway dealership to test. Easy honest deal with no surprises. Charles and Brandon were excellent to deal with and the warranty information was presented to me but I declined and no more pressure. Will definitely buy another AutoNation vehicle. More

Employees of no integrity and worst customer service I sat in the dealership for 2+ hours when I was told all paperwork was ready and just needed to be signed. I requested a short loan of 2 years and was I sat in the dealership for 2+ hours when I was told all paperwork was ready and just needed to be signed. I requested a short loan of 2 years and was not told that they were trying to push thru a 5 year loan at 25% until I was sitting in financing and going to sign the title. These employees are liars and crooks and are only trying to make money. I walked out with no car, followup with a text a week later to see if they would accept a cash offer only to find out they were raising the price on me by $500 with no reason via text message. More

Great experience buying a 2016 Ram 1500 from Avery I had a really good experience with this dealership when it came to buying a 2016 Ram 1500 I found on cars.com. I live in San Antonio, and this dea I had a really good experience with this dealership when it came to buying a 2016 Ram 1500 I found on cars.com. I live in San Antonio, and this dealership is in Fort Worth. The Ram I found was exactly what I wanted, so I wanted to move fast. The internet sales rep, Avery, was EXTREMELY responsive via e-mail, text, and phone calls. He spent over an hour doing a video walk through with me, and pointed out things I wouldn't have been able to see. He was super transparent and very trustworthy. While this dealership doesn't haggle on price, they were willing to fix some minor damage on the vehicle at no cost before delivery. Also, after I took delivery, I noticed an issue with the center console. They shipped me the part at no cost. They also drove the vehicle to a dealership of my choice, about 200 miles away, at no cost, and ensured I got it with a full tank of diesel. This was my first time buying a vehicle on-line, without seeing it in person. The experience itself was great, and I think a lot of that had to do with Avery. He was no pressure, very easy to talk to, answered all my questions, etc. I would definitely do business with him again. He did a great job as an ambassador for AutoNation. More

The most unethical place I've ever been into. They are The most unethical place I've ever been into. They are driven by money, no customer loyalty whatsoever. Avoid them like Covid, they wear mask for one The most unethical place I've ever been into. They are driven by money, no customer loyalty whatsoever. Avoid them like Covid, they wear mask for one reason, they're bandits. More

Do not buy service contracts from this dealer especially oil changes. Its a scam. They sell oil changes you cant possibly use. No refund. Bad oil changes. Its a scam. They sell oil changes you cant possibly use. No refund. Bad More

I was referred by a mutual business partner and was excited about this process and salesman. Unfortunately I was sold a luxury lemon that I took back for the engine light. The salesman reassured me, bu excited about this process and salesman. Unfortunately I was sold a luxury lemon that I took back for the engine light. The salesman reassured me, but the car has been in the shop for a total of a month within the first 10 months. Completely disappointed. I woman shouldn't have to rely on a man's presence to get a reliable vehicle. More

I just wanted to take a moment to recognize TC and Alyson and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thoug and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thought it was the 3rd brake light) and they replaced the 3rd brake light assembly. Well it leaked again and that is when I had to bring it back. This time they did not return my vehicle until it was fixed right. The service department team is changing the way they take care of customers as evidenced in my return visit, professionalism from start to finish. I will be bringing back my vehicle for required maintenance. Thank you, Joel I Gomez. More

Zero pressure, above and beyond. Very helpful and friendly! My father needed a reliable used vehicle on a very small budget. Our criteria was beyond limited, but Mr. John-Charles got it done! There were even ad My father needed a reliable used vehicle on a very small budget. Our criteria was beyond limited, but Mr. John-Charles got it done! There were even additional personal complications with paperwork requiring a lot of extra time and expense that he took on without hesitation. We are extremely happy with our purchase and will definitely be repeat customers. Highly recommend working with this gentleman. More