Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

The service writer Craig was excellent in helping get my vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was dri vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was driven at 60 mph. More

Service attendant was able to get me in and out very fast. Nice guy to talk with to kill time. fast. Nice guy to talk with to kill time. More

Domonique was an excellent service tech. Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They pro Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They provide Lyft ride home and back. However, 1 full week later and I haven’t gotten a call, text, or snail mail on what the problem is/was. Finally I got a call telling me it was ready and that’s when I HAD TO ASK what the problem was. That was the only negative in the whole process. The rest was VERY positive so 4 out of 5 stars. More

Assistance was prompt and the service was fast and done to my expectations.Service advisor was helpful and explanatory. to my expectations.Service advisor was helpful and explanatory. More

I recently had my car serviced and Craig my advisor was amazing very knowledgeable and assured my issue was resolved in a timely manner amazing very knowledgeable and assured my issue was resolved in a timely manner More

Matt goes on and above to provide excellent service as a Service Advisor. Really appreciate his support! Service Advisor. Really appreciate his support! More

Matt was very thorough in running the diagnostic on my truck and extremely communicative in discussing the problem. truck and extremely communicative in discussing the problem. More

Poor service department. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. More

The technicians at this service center are highly skilled in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. More

Communication is difficult. After paying out of pocket for a 10 day rental, 1 of only 3 - the first item caused by last service - items is not even repaired regardless of their After paying out of pocket for a 10 day rental, 1 of only 3 - the first item caused by last service - items is not even repaired regardless of their assurances. Very frustrating. I need a car so I'm still trying to find an alternative. Merry Christmas More