Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Repairs were excellent. My in-car camera was left in the car and it was interesting to watch the recordings of the repair and the technician that performed the work. He was My in-car camera was left in the car and it was interesting to watch the recordings of the repair and the technician that performed the work. He was very professional and on the test drive was very gentle with the car and played nice and soothing music at a nice volume level. The reason for 4 stars instead of 5 is because of communication back to me. They had my car for a full week. Thursday through the next Wednesday. I never got a call or text saying what was wrong with the vehicle, an estimate as to when it would be ready…. Nothing. I finally got a call when the car was “ready for pickup”. That’s when I asked what was wrong in the first place? So COMMUNICATION to the OWNER needs improvement. The repair service is FINE. More

Service attendant was able to get me in and out very fast. Nice guy to talk with to kill time. fast. Nice guy to talk with to kill time. More

The service writer Craig was excellent in helping get my vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was dri vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was driven at 60 mph. More

Domonique was an excellent service tech. Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They pro Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They provide Lyft ride home and back. However, 1 full week later and I haven’t gotten a call, text, or snail mail on what the problem is/was. Finally I got a call telling me it was ready and that’s when I HAD TO ASK what the problem was. That was the only negative in the whole process. The rest was VERY positive so 4 out of 5 stars. More

Assistance was prompt and the service was fast and done to my expectations.Service advisor was helpful and explanatory. to my expectations.Service advisor was helpful and explanatory. More

I recently had my car serviced and Craig my advisor was amazing very knowledgeable and assured my issue was resolved in a timely manner amazing very knowledgeable and assured my issue was resolved in a timely manner More

Matt goes on and above to provide excellent service as a Service Advisor. Really appreciate his support! Service Advisor. Really appreciate his support! More

Matt was very thorough in running the diagnostic on my truck and extremely communicative in discussing the problem. truck and extremely communicative in discussing the problem. More

Poor service department. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. More

The technicians at this service center are highly skilled in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. More