Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Absolute crooks. Tried to charge me $8,000 for routine maintenance and a brake job on a 2 year old truck. Stay away and don’t buy to service anything from or with the Tried to charge me $8,000 for routine maintenance and a brake job on a 2 year old truck. Stay away and don’t buy to service anything from or with them. More

Vwry little wait time when I arrived for service. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing. More

After my experience, I had to make sure I was a not a ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggres ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggressive. One of the mechanics took pity on me and tried to help, we were both ignored. I then thought I would let the GM know how incredibly bad it is back there, left a message, still has not called me back And my wrangler xe is being recalled due to fire hazard…..Chrysler is fun stuff. More

Had a warranty recall completed by the dealership and it was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay for any of the repairs. More

Very friendly easy to work with service department was very prompt wish they had loaner cars very prompt wish they had loaner cars More

Madeleine was great to deal with! ! She kept me updated on when parts were to arrive & when the work was completed! ! She kept me updated on when parts were to arrive & when the work was completed! More

Mr. McNealm was very helpful. After looking up the part and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. More

Mathew was great in helping me take care of an issue that jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! More

Nice staff. Just took over an hour and a half to get an oil change that had an appointment. Walked in before 4:30 and left after 6:00. Just took over an hour and a half to get an oil change that had an appointment. Walked in before 4:30 and left after 6:00. More

Follow up is one of the key success of Auto nation. For my service, they keep on follow up, check availability, schedule appoint, sending reminders, once done, inform to the customer, fix the issues pr For my service, they keep on follow up, check availability, schedule appoint, sending reminders, once done, inform to the customer, fix the issues properly and get it delivered. One issue i noticed, There is no more space for parking or in the waiting area until service is done. More