Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

if I could leave 0 stars I would. I followed through with an appointment they scheduled for me, needed to adjust the day so I called in and made the appropriate changes. They did not I followed through with an appointment they scheduled for me, needed to adjust the day so I called in and made the appropriate changes. They did not and so I drove 1 hour 15 minutes there just to be told I dont have an appointment. There was no empathy whatsoever, I was misdiagnosed for having car issues when I did not have any. The dealer refused to provide a rental car and there was no adjustments made for THEIR MISTAKE! 0 Ownership, 0 Accountability. If you aren't going to spend your money buying from here they basically could care less about you. More

Very friendly and helpful . Very clean and friendly and knowable sale person Anthony Williamson on September 30. Very clean and friendly and knowable sale person Anthony Williamson on September 30. More

We have had constant issues with getting a resolution to a noise on the car. It has been diagnosed 4 different things and we have had no resolution. My Mom has spoken to Mia three times now and she told my a noise on the car. It has been diagnosed 4 different things and we have had no resolution. My Mom has spoken to Mia three times now and she told my Mom she was going to follow up, but that has not happened. My Mom finally told me she feels we are fighting a loosing battle. She was told to get a rental and now they are stalling are refunding her. Every time my Mom returns Craig, George and Jonathan act as though the same complaint we have been coming in with for four months is new to their ears. What hurts the most is when I first purchased my car I should have learned my lesson then when my championship rings just mysteriously vanished from my car while the keys to my car was in the hands of the used salesman. I don't think these people care to to get things right! At this point I wish they just buy the car back from me and let me start over elsewhere. More

Craig Stamp was very helpful and willing to make my experience a good one thank you sir! experience a good one thank you sir! More

Service advisor was excellent in answering questions and gave a honest time amount for the oil change gave a honest time amount for the oil change More

Anthony was great. He got me in and out without an appointment on a Saturday. He answered all of my questions. He got me in and out without an appointment on a Saturday. He answered all of my questions. More

The worst part about getting my vehicle serviced here is going inside to check in. No one has enough common courtesy to say hello or let you know someone will be right with you. Instead they act as I’m a be going inside to check in. No one has enough common courtesy to say hello or let you know someone will be right with you. Instead they act as I’m a beggar off the street. I’ve watched them on other occasions speak to customers just fine and handle situations differently. I stand there everytime looking like a deer in headlights waiting for help. They harass you with text and emails to try and buy back my vehicle or get me to trade it in but can’t speak. I wish there were an outside booth to check in so that I never have to see these guys. Every woman I’ve encountered here have been pleasant. These guys are just rude and I don’t recommend getting your vehicle serviced here. The guy “dane” bumped into me and it wasn’t until I spoke up that he apologized for it. I don’t think he did it on purpose but I do think it’s normal practice, their typical negligence. They’re exceptionally nice before you buy with them but after that you’re just chopped liver. More

Dealership representatives were kind and ask if I have been helped which means to me that they are acknowledging customers entering the building. been helped which means to me that they are acknowledging customers entering the building. More

Anthony is always welcoming and helpful. He takes care of my needs promptly and with care and professionalism. I am very grateful to have him as my service provider. He takes care of my needs promptly and with care and professionalism. I am very grateful to have him as my service provider. More

Service writer Truse was very friendly and knowledgeable. Everyone did a great job! I will be visiting again. Everyone did a great job! I will be visiting again. More