Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

took 3. 5 hours to change oil and 2 filters ..didn't rotate tires or inspect them but charged me when it was free for 3 more visits..back tire driver's side 5 hours to change oil and 2 filters ..didn't rotate tires or inspect them but charged me when it was free for 3 more visits..back tire driver's side had nail and large screw in it that I noticed an hour before bringing it in...the shop contacted me twice once by text once by call trying to upsell other services an to inform me that the back tires had more tread than front therefore not needing rotation that I was charged for but failed to see the 2 large objects in the center of the tire..the dashboard setting was even on the tire pressure 3 tires were thes same 74 the other was 63 but nobody noticed ..after they were done nobody contacted me I was in the lounge area the last 2.5 hours ..30minutes as my truck sat in the parking lot ready but noone said anything I had to got and say hey if my truck is finished I'd like to get back to my job now...this service on this day sucked, failed the safety inspection and rotation of tires that was free but charged me for it...and took 3.5 hours ...the last visit only took 2 and did the exact same service with stellar results but not on Friday 10/22..@12:15-3:30p.m...not able to give any good review at this point and that makes me sad...I should have requested Craig he does his job all the time not partime like the other younger employees..The short lady with glasses is also friendly and always helpful...The lady that takes the money and manages the phone and paperwork Debra I think is the back bone of the whole service department and probably all 3 need a raise ..The rest idk... More

I had no issues getting car serviced and the young man was most helpful with a smile. was most helpful with a smile. More

We have been dealing with this dealerships for years ,would not trust anyone else , we. Love it here ,would not trust anyone else , we. Love it here More

Service department were excellent, they had an IT outage but kept me informed when truck would be ready. They are also super friendly. Thank you Anthony and team. but kept me informed when truck would be ready. They are also super friendly. Thank you Anthony and team. More

The service department is outstanding. I have always had a great experience with the staff and technicians. I have always had a great experience with the staff and technicians. More

Craig did an outstanding job. I appreciated the fact he treated me like a person. I appreciated the fact he treated me like a person. More

Took my challenger in for an oil change. I Had a 10:45 appointment and they came out at 12:15 and told me it would be another 1 1/2 hours. My husband called and talked to someone and they mi I Had a 10:45 appointment and they came out at 12:15 and told me it would be another 1 1/2 hours. My husband called and talked to someone and they miraculously got it right in. It was going to take 4 hours for an oil change with an appointment? Used to take 30 minutes at the same dealership 10 years ago. Got it home and the next day it was leaking oil so I had to wait to take it on Monday to get it fixed. They screwed up the oil filter somehow and that's where the leak was. Professionals? We bought a package for 10 oil changes and 2 out of first 7 have had leaks with the filter. I'm kind of afraid to take it back up there for the last 3. They have left a lug nut loose on 1 of the trips on a tire rotation. I would NEVER buy any extended service from them again. More

Matt Thompson was our service advisor and he was very thoughtful and listened to all our concerns. We waited on the vehicle which included our normal service, in addition to replacing two tires which h thoughtful and listened to all our concerns. We waited on the vehicle which included our normal service, in addition to replacing two tires which had nails. We were out in about 3 hours which was great since the tires were added after our appointment was made. I've been to this dealership for service previously and I don't feel I had the fabulous service that Matt provided. We will definitely schedule our future appointments with him. Kudos Matt! More

AutoNation Chrysler Dodge Jeep Ram North Richland Hills has always been a great place to get my 2011 Dodge Mopar edition Charger serviced. I keep coming back because they always provide outstand customer s has always been a great place to get my 2011 Dodge Mopar edition Charger serviced. I keep coming back because they always provide outstand customer service and have never failed to correctly diagnose and repair my car. More