Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Took my Chrysler 300S for a transmission fix and had a gentleman by the name of Joseph helping me. He was extremely professional and kept me in the loop on the status of my vehicle on an almost daily basi gentleman by the name of Joseph helping me. He was extremely professional and kept me in the loop on the status of my vehicle on an almost daily basis. 5 star service!! More

They were awesome, they helped me with everything. Autonation always makes sure my car is in good hands before they give me back the keys. Autonation always makes sure my car is in good hands before they give me back the keys. More

This rating is for the service center. Thank you Craig for being a professional and taking care of the customer even on the most hectic of days. I appreciate all of your efforts to make my Thank you Craig for being a professional and taking care of the customer even on the most hectic of days. I appreciate all of your efforts to make my experience positive. You went the extra mile today!! More

Wow. This location is as efficient and courteous you will ever find. For those who work during day you can drop off overnight and pick up next day I think This location is as efficient and courteous you will ever find. For those who work during day you can drop off overnight and pick up next day I think it's super convenient. Techs are responsible and courteous. We love this place. Since I don't use my Jeep often I'm hoping my free oil changes and tire rotations can roll over so I can use it next year. Thanks Auto Nation! You Rock! More

AutoNation North Richland Hills, TX with its service advisor, AJ Nunez, has demonstrated to me what absolutely top-notch conscientious service is. Their attention to detail and reasonable pricing along advisor, AJ Nunez, has demonstrated to me what absolutely top-notch conscientious service is. Their attention to detail and reasonable pricing along with the care they extend to the customer sets a standard of excellence. Thank you! More

Thanks for inviting me to review my visit. .....I made an appointment and dropped my truck at business opening for recall service based off a notice I received in the mail. I was told my truck .....I made an appointment and dropped my truck at business opening for recall service based off a notice I received in the mail. I was told my truck would be ready by noon that day, so I went home and later received a text that they would need my truck for 3 days in order to fix the recall as my service tech told me she didn't read all the instructions regarding the recall repair. I said that was fine and that they would need to put me in a loaner/rental as I needed my vehicle for work. I was told that I could call Chrysler customer service to see if I could be reimbursed for the cost of a rental or I could come pick up my vehicle. I chose to pick up my vehicle since I would rather not be out of pocket for a rental that I would need to coordinate myself through their customer service for reimbursement. The recall was not completed and no effort was made to make it happen. On the plus side....they had me down for the appointment (previous visits, made an appointment and they didn't know anything about it once there) and they took care of the Lyft to get me home and back. More

I brought my truck in to get a recall fixed, made an appointment and dropped it off at 1230 pm Friday. Was told it would only take 2 hrs.. to fix. Long story short did not fix the recall, had to pick u appointment and dropped it off at 1230 pm Friday. Was told it would only take 2 hrs.. to fix. Long story short did not fix the recall, had to pick up my truck on Saturday because I had to work. Need to still get it fixed but playing phone tag with the service dept now. More

1st red flag they had my vehicle listed under someone else’s name, I am the only owner bought it new in 2017. 2nd red flag they had me down for more services than I scheduled. 3rd red flag was he told else’s name, I am the only owner bought it new in 2017. 2nd red flag they had me down for more services than I scheduled. 3rd red flag was he told me my prepaid oil changes had expired, I was under the impression it was a specific quantity not a time limit. 4th red flag my appointment was at 7:30, at 8:30 it was still staged waiting. So i got my keys went down to autozone and bought oil and the filter, changed it myself in less than one hour and thus saving $65.00. More

Great Service, Prompt, Communicative and Personal. Went through all my options, answered all questions and gave good advice. Went through all my options, answered all questions and gave good advice. More

They fixed everything that needed to be fixed! And also done in a timely matter!! And also done in a timely matter!! More