Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Three nightmarish attempts getting three issues repaired. A long story short, the third attempt to get the three issues fixed. After leaving multiple messages with multiple people and it being in their shop A long story short, the third attempt to get the three issues fixed. After leaving multiple messages with multiple people and it being in their shop for 5 1/2 weeks I was going to get my truck or go to jail. The service writer (Joshua Rasor) almost never called me back. I did get my truck after paying a $100.00 deductible only because it was cheaper than paying for bail! More

Set appointment- showed up. Was told first they did not take same day appts even though I was able to set one online. Then waited until the advisor who was supposed to take care Was told first they did not take same day appts even though I was able to set one online. Then waited until the advisor who was supposed to take care of me decided to get off his personal phone to wait on me. Rest of the time was ok but horrible first impression. More

My service person was excellent and respectful. Everything he promised me was done the right way. What a great experience . Everything he promised me was done the right way. What a great experience . More

Glad they we’re able to resolve my issue with my car. Hopefully I don’t have any more issues. Hopefully I don’t have any more issues. More

Excellent staff fast service good technicians clean and environment Excellent dealership to buy and service vehicle it environment Excellent dealership to buy and service vehicle it More

Called twice to make an Appointment and got nowhere with that. Went to set an appt in person and was told there was noone in line so I could go ahead and get it done. An hr later they still hadn't even pull that. Went to set an appt in person and was told there was noone in line so I could go ahead and get it done. An hr later they still hadn't even pulled my car in. Once they did it was easily 45 minutes before it was done. Then the service advisor had left so I had no idea who to pay and get my keys from. All in all not the best experience. More

Buying the car process is good just getting service done to my vehicle is bad nearly took about 2-3 hours for an oil change never got an update or anything. I get it can be short staffed but at least let me to my vehicle is bad nearly took about 2-3 hours for an oil change never got an update or anything. I get it can be short staffed but at least let me know rather then waist I h my whole day in the waiting room. More

When I went to the dealership to have my oil changed and my tires rotated the staff was very helpful and went above and beyond to answer all my questions my tires rotated the staff was very helpful and went above and beyond to answer all my questions More

I started using AutoNation dealership even before AutoNation took over the dealership from Allen Samuel. They have always treated me well and offered sound advice. We purchased a Chrysler and our cur AutoNation took over the dealership from Allen Samuel. They have always treated me well and offered sound advice. We purchased a Chrysler and our current 2014 Jeep Gran Cherokee Summit. We also have a 2005 Grand Cherokee Limited and we have them both serviced at AutoNation. Very Satisfied. Don Goodwin More

Anthony Johnson the service representative was extremely helpful and thorough. He was very professional. He kept us informed of all service recommendations and costs. Anthony noted a potential problem with helpful and thorough. He was very professional. He kept us informed of all service recommendations and costs. Anthony noted a potential problem with my truck"s electrical system and got me the help I needed to correct it.The service technician identified a problem with the rear brakes which could have been dangerous but he was able to fix the issue immediately. I appreciate the care they show for us and our vehicle. More