Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

The North Richland Hills Ram dealership was very helpful to me. In picking the right Ram pickup truck for me. Thanks to all Allen Sayles to me. In picking the right Ram pickup truck for me. Thanks to all Allen Sayles More

By far my worst dealership service department experience. Communication is horrible when I call I get the run around , I took my truck in on a Friday was told would be done on Saturday around lunch time litt Communication is horrible when I call I get the run around , I took my truck in on a Friday was told would be done on Saturday around lunch time little bit before lunch I called and texted to see how’s the progress going wasn’t until almost 3 a little to an hour left of them being open to be told parts were not available had to wait until Monday. Fine cool I understand parts are scarce now of days but would be nice to be updated and not have to blow up their phones to get answer. Monday comes around been calling texting all day no luck getting in touch until late in day and was told vehicle was on lift getting worked on so I head my way to the dealership 7 mins before the service department close and I get told the technician broke a stud inside my wheel hub assembly ,I use my truck for work my lively hood so at this point I been out of work for a full day. I asked if parts were on hand I was told their parts department closed wouldn’t be able to know anything until the following day (Tuesday) which they would order parts just in case first thing Tuesday morning in case parts wasn’t on hand. Come Tuesday morning I’m at dealership at open time to just check in(at this point I’m not confident / nor trusting of them at this point so I spoke with someone else since my advisor wasn’t in and they took down my number fast forward 9am spoke with service manager I was told that the part( stud was in stock and vehicle should be done by 12pm but if they had to order more parts would be 3pm -4pm. Come 11:45 I been calling and texting nonstop get no answer and when I did get an answer I was directed elsewhere then last person I spoke with asked who my advisor was I told them Anthony and she said ok hold on let me patch you through I was on hold for another 20 mins before he texted me a different story about my truck from when I spoke with someone earlier since he wasn’t there at the time. I then tell him how frustrated and upset I was but then didn’t seem to much to care. I’ve been without work for two days due to their negligence and failure with communication. I’m a driver I deal with customers all the time their communication skills are ridiculous all this mishap they caused me and didn’t even seemed to really care that they had me out of business for two days More

This is probably the worst experience I've had with a brand and a dealership ever. Issues I brought my vehicle in for and how to replicate them were ignored until they couldn't be ignored anymore, leadin brand and a dealership ever. Issues I brought my vehicle in for and how to replicate them were ignored until they couldn't be ignored anymore, leading to false promise dates and additional time added to repairs. I was without a vehicle for almost 4 weeks combined with no attempt to explain a reimbursement process or assistance in arranging a loaner or rental car. I had to initiate all follow-ups as days and at one point a whole week went by with no updates. I STILL don't have paperwork for some of the repairs supposedly done, so either the repairs needed were misrepresented, or I have a service advisor that is clearly disorganized and doesn't communicate and can't be trusted. I have asked for the paperwork 3 times so far in writing. Either way I will definitely not be returning and will definitely be letting everyone know of my experience. I will continue to request paperwork for the replacement of the fuel tank that I am still owed, or, if this work was not actually done, a written explanation of why I was told that it was being done, and what was happening with my vehicle for that particular week. After a certain point all communication was done in writing with the advisor so I do have a record of all the gaps in communication, and the repairs that were supposedly done that I continue not to be provided invoices for. More

Amanda made my experience easy and was a great employee to interact with. I’ll continue to come back for all my auto needs. to interact with. I’ll continue to come back for all my auto needs. More

Wonderful staff, bought two vehicles there and bring my vehicles in for service. They always offered a loaner and fixed my vehicles. Highly recommend Rolando in service and Jonathan the drive manager vehicles in for service. They always offered a loaner and fixed my vehicles. Highly recommend Rolando in service and Jonathan the drive manager More

The worst service I have ever received. Dropped my car off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. Du off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. During that time period I called about 15 times and left 3 voicemails for the service manager, trying to get any type of update on my vehicle because I had not received any. I had to take time out of my busy work schedule to go up there and ask for an update. At first I gave some understanding because I figured may you all were short staffed. But every time I went up there to the service department there were at least 10 workers in the office just sitting around talking about non related work issues. But yet not one person could return my phone call. And when I picked up my car rolando was very short answered and had no customer service. With all of that being said I will not be returning, and I will be telling all my acquaintances to stay far away from this AutoNation. More

Worst customer service I've ever had in my life. I made an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I got a text saying they were going to update the software. I tried calling around 11 and left a message with my service advisor to call me back. I called a few more times throughout the day and just got placed on hold. Finally got to talk to a human around 4 but he just picked up the phone and said "can I place you on hold?" I said no and he gave me attitude and said I'm trying to find out the status of your car, apparently they were screening the calls with caller id. After several minutes he came back and said my truck was ready. I asked how long it had been ready since I had been waiting all day and he tried to play it off like he just got the keys and was about to call me. I would just say that it was coincidence but basically this exact scenario played out when I brought my truck in for service a year ago. They could care less that their lot is full of customer cars they just get the ones out that call a lot and make them do their job. More