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Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
Fort Worth, TX
452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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452 Reviews of Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
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July 29, 2021
Satisfied Friendly Convenient I do not remember the service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you More
by Debrasmith6483
Employees Worked With
I can’t remember
July 29, 2021
easy check in....easy pick-up.....loved the service advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you More
by brdukeman
Employees Worked With
keynan
July 28, 2021
Autonation service department provides a wide range of services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. More
by christopherdouglas1965
Employees Worked With
Do not recall
July 27, 2021
Fast service, friendly people. Vehicle fixed correctly on the first visit. I will definitely refer my friend and family to Autonation for any vehicle needs the first visit. I will definitely refer my friend and family to Autonation for any vehicle needs More
by ruddd
Employees Worked With
Dominique
July 27, 2021
Still waiting for a call back. bought a oil change package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. More
by Bradforddelia1
Employees Worked With
Not sure
July 27, 2021
My Jeep had a recall notice. I had to make an appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my cost. I approved a tire rotation and was told the servicing would take about 90 minutes. I returned 90 minutes later to discover the car had not been worked on because the "tool was down." No one called me ahead of time to reschedule and even the tire rotation wasn't done. From a strict customer service persective, this experience was an absolute zero across the board. More
by Eddie
Employees Worked With
Don't recall his name.
July 27, 2021
Fast and great people to work with. Answered all my questions. Service was done when said it would be. Very professional all around . Will go back questions. Service was done when said it would be. Very professional all around . Will go back More
by hreed1311
Employees Worked With
David Brian and John siereveld
July 25, 2021
My comments are for the service department. Great service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust thi service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust this service department. Dominique is awesome. And Lisa is always willing to help in any way. I would recommend Auto Nation service team. They are a 10 in my book. I have been a customer for years, More
by Sunshine
Employees Worked With
Dominique Johnson
July 24, 2021
My rating is for the service department. Anthony and Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. More
by CoachP
Employees Worked With
Anthony and Kevin
July 24, 2021
I took my Jeep in for a recall, no one called to keep me informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the 2nd day(NO ANSWER). I called my service advisor several times(NO ANSWER)Anthony Johnson. I texted him, he finally answered my text. The car had been ready. Very poor communication. Picked up my car, the auto window button was broken off on the drivers side window. I texted Anthony Johnson, he said, they wear out the plastic gets brittle, l told him, I know it, but it was’n broken when I brought it in. I found the button under the front seat, someone threw it under there after breaking it off. I did get it put back on. I didn’t mind that it was broken, the case is that “ALL THEY HAD TO DO IS LET ME KNOW THAT IT HAD BEEN BROKEN OFF. More
by Lroblow
Employees Worked With
Anthony Johnson
