Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Ended up here for some warranty work on ram power wagon with 32k miles. One of the clamps had rubbed through a section of aluminum radiator hose. I patched it myself with water weld and pointed to the exac with 32k miles. One of the clamps had rubbed through a section of aluminum radiator hose. I patched it myself with water weld and pointed to the exact spot. Of course it wasn't covered under warranty and I was charged $165 diagnostic fee for them to lookup the part number and give me a $620 quote to fix it for a $100 part and literally 10 minutes to fix myself. I went ahead picked my truck up and paid the "ransom" fee of $165 dollars they claimed to be a diagnostic fee. When I drove away it sounded like someone installed a cold air intake. I pulled over and looked under the hood only to find it disassembled and the air intake was left open. I also had a new chip in the window. All I got was a sorry and this isn't how we operate. Hard to claim that when this is what I found after I drove away. What great customer service. Will never be back, beware! More

easy check in....easy pick-up.....loved the service advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you More

Satisfied Friendly Convenient I do not remember the service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you More

Autonation service department provides a wide range of services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. More

Still waiting for a call back. bought a oil change package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. More

My Jeep had a recall notice. I had to make an appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my cost. I approved a tire rotation and was told the servicing would take about 90 minutes. I returned 90 minutes later to discover the car had not been worked on because the "tool was down." No one called me ahead of time to reschedule and even the tire rotation wasn't done. From a strict customer service persective, this experience was an absolute zero across the board. More

My comments are for the service department. Great service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust thi service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust this service department. Dominique is awesome. And Lisa is always willing to help in any way. I would recommend Auto Nation service team. They are a 10 in my book. I have been a customer for years, More

My rating is for the service department. Anthony and Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. More