Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Anthony provided great service during this visit. Awesome customer service, made sure all of my concerns were addressed. Awesome customer service, made sure all of my concerns were addressed. More

routine service visit took > 2 hrs. Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon comple Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon completion service rep had difficulty finding my invoice, once found and completed he was unable to provide a copy for my records or tell me where my vehicle was except the general are it might be in. When I located the vehicle there was no window sticker and the system had not been reset. that issue was resolved, after another visit to the service area, where I was still unable to acquire a copy of my invoice but was told could e mail it which I have yet to receive. The window sticker was sloppily handwritten with only milage without removing the old sticker. The video review is GREAT.! everyone very nice but the system seems to need some refinement. will most likely give it another chance as my experience was much better than the closer dealership to my home. More

Great communication and quick service every time. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. More

Anthony was super helpful in getting our car serviced. It was our first time to come in and we enjoyed receiving the video tour of the underneath of our car and learning what needed to be serviced. It was It was our first time to come in and we enjoyed receiving the video tour of the underneath of our car and learning what needed to be serviced. It was in and out within a few hours. Their communication was great and we will be back. Also, they did a great job with figuring out what warranties we had, and made the whole situation seamless and easy. More

Great customer service highly recommend I will be back again and will recommend to friends and family again and will recommend to friends and family More

I had a really easy laid back service experience. I was in and out quickly and efficiently! I will definitely make sure the only guy I ask for is Truse. He made sure I was satisfied and checked in wi I was in and out quickly and efficiently! I will definitely make sure the only guy I ask for is Truse. He made sure I was satisfied and checked in with me to let me know that my additional part I request was in! Truse Williams thank you sir for making me feel important! More

Everyone is extremely nice and personable . Makes you feel like you know them all and they get you thru the process quick. Makes you feel like you know them all and they get you thru the process quick. More

Customer Service is great here. Service Department is very good, and helpful. This where I will come to buy or lease my next vehicle Service Department is very good, and helpful. This where I will come to buy or lease my next vehicle More

Love the service I receive. Lisa is super in getting things done in the service department Lisa is super in getting things done in the service department More

I brought my ram 2500 in for recalls. No problem with the recall work except my ac unit has not run right since I left the dealership. They also did some warranty repair without my knowle No problem with the recall work except my ac unit has not run right since I left the dealership. They also did some warranty repair without my knowledge. Anyway, I took my truck to an ac shop and was advised that a possible software upgrade or sensor could be the culprit. I really don't trust autonation so I now have scheduled meator dodge to look at the software or whatever the problem is. My concern is trusting the people that service my truck. I will have my ac fixed by someone who I feel is competent to comply with keeping me informed. More