AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

I did not buy my vehicle here. I took my car here for warranted service. I was disappointed and very frustrated with the service department. The biggest issue was they would not re I took my car here for warranted service. I was disappointed and very frustrated with the service department. The biggest issue was they would not respond to my calls for a status of my vehicle. When my vehicle wouldn't start, I called and made arrangements for service then had the vehicle towed to the service department. I called to find out if they received the vehicle and they did. It was a few days before Christmas so they said it would take about a week to do the diagnosis since they had employees on holiday leave. I was OK with that but it was closer to 10 days. When diagnosed they said it would take 2-3 weeks for the part. I was OK with that too since I have an older vehicle. After 2 1/2 weeks I began to call for a status. It took several days of me calling them to get a response. I called 3 days in a row with no answer and no response to the voice mails I left. I drove up to the facility to ask in person. The first service adviser told me he had 70 cars he was dealing with and the service advisor assigned to me would be back in a few minutes. When my service advisor came back he said they discovered a fuel line leak and were waiting for approval from the warranty company. I asked why they didn't respond to my call and tell me that. I called the warranty company when I went home and they told me they had actually approved the repair 3 days before my call. My vehicle was there for almost 2 months. I understand that there were some delay for parts, but the calls of mine that were not returned and indifference to customer service is totally unacceptable. When the vehicle was done, it was running. After I took it home, and it sat for several hours, it had the same issue as when I took it in, it would not start. Since we were planning to drive to Maryland within a few days of me getting the vehicle back, I did not take it back to AutoNation. I was able to get the car started and did not turn it off till I dropped it off to a Dodge dealer service shop in Maryland who ultimately fixed the vehicle. Long story, but I would certainly never purchase a vehicle from AutoNation and be subject to poor after-purchase service. More

“I had an excellent experience with my recent service visit. Khaled was professional, courteous, and made the whole process smooth from start to finish. The service was completed in a timely manner, and visit. Khaled was professional, courteous, and made the whole process smooth from start to finish. The service was completed in a timely manner, and everything was clearly communicated. I really appreciated the attention to detail and great customer care! More

Was there for my second oil change. i got there 15 mins after appointment and they still took care of me. i can't remember the gentleman that helped me but i'll tell you this, he was ve i got there 15 mins after appointment and they still took care of me. i can't remember the gentleman that helped me but i'll tell you this, he was very professional and had empathy. very calm with excellent customer service skills. this location has done a 360 turn on service since last time i changed my jeep 5 years ago. this is what service its all about. thank you More

I took my car to have service done for a message I was getting.. after no communication for 4 days I called to check on it.. they still had not looked at the car.. they ended up keeping my car for 9 days getting.. after no communication for 4 days I called to check on it.. they still had not looked at the car.. they ended up keeping my car for 9 days all for them to say nothing was found. I picked the car up as the same day I got a new message on my dash with a new issue. Now the service manager won’t call me back they don’t want to assist with a loaner. They want me to just take the car back and stay without a vehicle. Apparently they do this quite often as I have read on other reviews. Please take your car to another dealership for service! More

Nice service all the team are so frenlly and very proffesionall in generall I give then 5 starts proffesionall in generall I give then 5 starts More

Visited Auto Nation on 8/7. Service Agent Tomas was excellent... Physically showed me some problems with my Jeep and made sure I could get repairs done timely due to plans lat Service Agent Tomas was excellent... Physically showed me some problems with my Jeep and made sure I could get repairs done timely due to plans later that evening. Very happy with efficiency of service and Tomas lived up to his promise. I believe Tomas is a perfectionist which is really appreciated. Thx again. More

Not enough advisers, costumer service it’s very poor, don’t give you the right information don’t give you the right information More

DONT GO HERE Holding my car hostage. No communication. Don't call you and don't answer calls. I had the same experience 2021 and made the mistake of hoping they had changed. Didn't hap No communication. Don't call you and don't answer calls. I had the same experience 2021 and made the mistake of hoping they had changed. Didn't happen. More

DONT GO HERE. Slow smarmy service in 2021. Same crappy service this time in July 2024. Slow smarmy service in 2021. Same crappy service this time in July 2024. More

Excellent customer service and work performance. Quick job turn around and communication with the customer. Quick job turn around and communication with the customer. More