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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
403 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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403 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
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July 11, 2022
Took my Cherokee to this dealership for a sunroof leak. When I pulled in the electric parking brake froze. They had the car 3 weeks. Fixed the leak without calling to let me know the price. Said they w When I pulled in the electric parking brake froze. They had the car 3 weeks. Fixed the leak without calling to let me know the price. Said they were waiting on a part for the parking brake. When they called to say the car was ready (after 3 weeks) they said they could not find anything wrong with the parking brake. Why did they order a part? I left the dealership and the indicator light went on to service the parking brake. I took my car to my mechanic and they immediately found the problem with the parking brake and repaired it. And good luck calling to speak to someone. On hold forever or you get a voice mailbox. More
by gohawkeyes21
Employees Worked With
Freddie. Can't remember others.
July 08, 2022
I went for maintenance and repair. I was told that my extended warranty could not be used to cover the repair. Unfortunately I had already paid full price before finding out that my e I was told that my extended warranty could not be used to cover the repair. Unfortunately I had already paid full price before finding out that my extended warranty would have covered the cost. Don't make the same mistake I did, always call and check with your extended warranty. Then I got my car back with issues. They damaged my car and made it look it was me. What a mess! I am still working on getting the damages repaired. Be alert and careful with these people. Take pictures if you have to. More
by EriRenee
Employees Worked With
Juan
July 05, 2022
Thank you to Juan for being an amazing service advisor. He was able to resolve my concerns as quickly as possible with the rest of the team, and get me back on the road in no time. Also the complimentary p He was able to resolve my concerns as quickly as possible with the rest of the team, and get me back on the road in no time. Also the complimentary pickup and drop-off is a huge benefit when working with Auto-Nation Pembroke Pines. More
by Compass-K
Employees Worked With
Juan - Service Center
July 04, 2022
Dejé mi carro en el servicio porque tenía problemas con una puerta y la pantalla del tablero, tardaron 9 días en hacer el diagnóstico, todo ese tiempo estuve con un carro rentado que yo pagué. Después por una puerta y la pantalla del tablero, tardaron 9 días en hacer el diagnóstico, todo ese tiempo estuve con un carro rentado que yo pagué. Después por fin hicieron el diagnóstico y me dieron un carro rentado que traje por casi 10 días que era el tiempo en que me iban a tener mi carro listo. Cuando fui a recoger mi carro resulta que el problema de la puerta no lo habían arreglado, abrí la puerta y ya no la podía cerrar, cuando regreso a reclamar resulta que los mecánicos “arreglaron la puerta que si servía y no la que no servía. Ahora tengo que esperar 30 días más hasta que les llegue la pieza que se necesita para la puerta. Si tienen mucho trabajo porque no contratan más personal? Contraten personal calificado que si sepan lo que hacen. Tardaron mucho tiempo en entregar un carro que al final no arreglaron bien, hay muchas quejas de ustedes en las opiniones en google. Tienen que mejorar la calidad y trabajo. No contestan ningún teléfono. I left my car in the service because it had problems with a door and the dashboard screen, it took 9 days to make the diagnosis, all that time I was with a rented car that I paid for. Afterwards, they finally made the diagnosis and gave me a rented car that I brought for almost 10 days, which was the time when they were going to have my car ready. When I went to pick up my car it turned out that the problem with the door had not been fixed, I opened the door and could no longer close it, when I returned to claim it turned out that the mechanics “fixed the door that worked and not the one that did not work. Now I have to wait another 30 days for the part needed for the door to arrive. If they have a lot of work, why don't they hire more staff? Hire qualified personnel who know what they are doing. They took a long time to deliver a car that in the end they did not fix well, there are many complaints from you in the opinions on google. They have to improve the quality and work. They don't answer any phones. More
by FB
Employees Worked With
I don't know the names
July 01, 2022
Buena atención pero el departamento de servicio esta bastante descuidado, pienso que podrían mejorarlo un poco aparte no esta conectado el departamento de servicio con el de ventas ya que hay servicios bastante descuidado, pienso que podrían mejorarlo un poco aparte no esta conectado el departamento de servicio con el de ventas ya que hay servicios que me ofrecieron al momento de la compra que no han sido cumplidos, solo un servicio express y ya. Buen personal de atención al cliente More
by jlughers
Employees Worked With
servicio
July 01, 2022
My service guy was great! I came in for an air suspension system issue. He was very upfront with me & let me know that it’s been difficult to get some parts. He also let me kn I came in for an air suspension system issue. He was very upfront with me & let me know that it’s been difficult to get some parts. He also let me know the process the mechanic may need to go through to evaluate th air suspension system. Freddie even gave me his cell number so I could reach him! Thanks for the great service! More
by Meg.
Employees Worked With
Freddie & Matt
