AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Matthew did great job servicing my car. He was detail in with everything I needed to about my coverage for my next appointment. He even with finding information for my cowl and the payment method. An amazin with everything I needed to about my coverage for my next appointment. He even with finding information for my cowl and the payment method. An amazing employee!!! More

Service was terrible! I got there at 9:30am to have a tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the serv tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the service rep if it was done. No one seems to care about the customers. More

Im happy to say my experience at the dealership was actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable e actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable even corresponding with my "uconnect" agent over the phone to insure all parties were on the same page and the replacement process seamless. The interaction with Matt and another young lady, who greeted me immediately as I came through the door, definitely evoked a high level of confidence in me as it pertains to coming back and doing business with this dealer! More

If there's one thing I can always count on with AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car o AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car or my wife's...they never fail in making the experience as horrendous as possible. From not calling you back to let you know that they need to keep your car for several days, to having the desk agents have a 10 minute conversation in front of you about their weekend while you wait with no one in front of you, they never seem to disappoint. In their most recent feat of reliably wasting my time, I received an email about a recall for my Durango, looked online for an available appointment, checked to make sure the part was in stock, which their system said it was, and showed up 20 minutes early on 4th of July weekend...only to be told, "oh, we don't have that part, and it'll be weeks before we can get it." Then why solicit me via email to come in right away you ask? Because wasting your time is what this service department is best at. Run don't walk to ANY other dealership for service. A 3-hour drive EACH WAY elsewhere would most certainly save you time. More

I took my car in for a flat and some noise it was making Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Lloyd kept me a breast of everything that was going on with text messages throughout the day and a phone call as a car was nearing being fixed. I really appreciate that level of service. I would highly recommend seeing Lloyd if you need service at AutoNation Dodge Pembroke Pines. More

No stars, the service is awful, not event the General Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am l Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am looking for the president of services in Autonation and Jeep so they know what is going on in this location and to retrained everybody there. More

This is in regards to their service department. Took my car in as the engine light came in and reported a leak. Well, they couldn’t find l a leak so they send me home. Ended up with a overheated engine. I car in as the engine light came in and reported a leak. Well, they couldn’t find l a leak so they send me home. Ended up with a overheated engine. I found the leak, thanks for nothing ! ! This service spertment has the worse communication ever. The service part manager we dealt with was Dennis and he never answers our calls, kept telling us that the car would be ready which I wasn’t ( well 2 weeks later) I am not complaining that is took 2 weeks. It was a big job and obviously they needed to order parts. I do complain of this Dennis person that promised the moon and did not call us back when the deadline was past. It’s all about communication, which in his case is poor!!! I added the antibacterial servies and so at pick up the washes the outside , not then inside I requested . Again this his poor communication to those service people. I am done with this deal shop. I will NOT recommend this dealership/ service department to anyone. People, go somewhere else if possible. More