AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

I have not had a good service experience. It took multiple attempts to call before I could talk to anyone about scheduling a service appointment. It doesn't even give you a voicemail, just se It took multiple attempts to call before I could talk to anyone about scheduling a service appointment. It doesn't even give you a voicemail, just sends you in a loop back through the phone tree. One time I finally selected sales and a sales guy walked down to service to make sure someone was there to take my call and then transferred me and they still didn't answer. On the third or 4th time calling i managed to talk to someone and they told me appointments were over a month out but for what I needed I could "drop in". Then a couple days later I get an email reminding me of my "upcoming appointment". I have no idea when or how that was made but I changed my plans to be there. The service guy was nice enough and they technically did what I needed done. However it would be nice if they would have checked my tire pressure and topped off window washer fluid and stuff like that. Everywhere else I've been has always done those things as part of an oil change and tire rotation. When I went to pick it up I was sent to the cashier. Nobody reviewed what they did or what they found or anything. The cashier then handed me my keys and asked if I saw my jeep out front. I told her I did not and she said "its gotta be out there somewhere" I wondered around outside for a bout 10min pressing the lock button hoping to hear it honk but didn't find it. Finally a sales guy saw me and apologized and took my keys and went to find it. 10min later a lot porter came driving my jeep from behind the dealership. All in all I am temped to just pay for service at my usual shop next time rather than use these "free" services included in my purchase. More

John is my service guy and he always fixes any car problems I have! I never have any trouble getting my jeeps fixed! Thanks John! problems I have! I never have any trouble getting my jeeps fixed! Thanks John! More

Although I had an appointment and dropped off my car at 8:15 fir rear brake job, it was not finished by end of day as planned. I had to make arrangements for transportation to work the following day. The 8:15 fir rear brake job, it was not finished by end of day as planned. I had to make arrangements for transportation to work the following day. The Service Advisor (Greg) did make arrangements for a Lyft driver to pick me up and take me to the dealership to pick up my car when finished which was helpful. More

The dealership was wonderful. I came in to get an oil change and they ask me if I wanted to do the 20,000 mile service. So I did the full checkup it only took 2 hours. I was ve I came in to get an oil change and they ask me if I wanted to do the 20,000 mile service. So I did the full checkup it only took 2 hours. I was very happy that they had time for that because I was going on a trip that I was going to put 1800 miles on my car. I will come back to the Auto Nation Chrysler Jeep Dodge Ram Roseville again. The other dealership that I go to said I would be a week out to services my car. More

From the time I took my car to the dealer ship and picked. It up, my experience was a 10 Plus picked. It up, my experience was a 10 Plus More

Don Harmon was great. Service was punctual, good. They also found other, unknown service needed. Service was punctual, good. They also found other, unknown service needed. More

The service at this dealership is awful. They refuse to try and figure out why my car continues to have the same issues over and over. They just continually tell me I need to replace my batt They refuse to try and figure out why my car continues to have the same issues over and over. They just continually tell me I need to replace my battery. I’ve replaced 5 batteries in 3 years! They also do a terrible job at communicating with the customer. I would highly recommend using a different shop for your car issues and maintenance. More

Overall great place to take you’re cars to and my service tech was amazing tech was amazing More

Product failure for the 3rd time — service rep Don Harmen has done a great job trying to get things resolve has done a great job trying to get things resolve More

Alternator issue. Got me in an out same day. Great service from coordinator and technician as well. Got me in an out same day. Great service from coordinator and technician as well. More