AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

I have used this dealership part a few times and I believe that the whole dealership process and customer service has completely changed. I have not been to a dealership in the last three years that r believe that the whole dealership process and customer service has completely changed. I have not been to a dealership in the last three years that really care about the customer anymore. I do find this dealership cares more than most but they have a lack of communication and a lack of knowledgeable technicians. I’ve had to wait three weeks for my vehicle to be worked on and had to return it again to complete the job correctly. More

My service adviser Dan was very knowledgeable and did his job very well. Wish more people were as professional as Dan. job very well. Wish more people were as professional as Dan. More

You guys are great. I would recommend one very minor enhancement. The gentleman that greeted us for the rapid oil change needs a tiny bit of coaching. We drove up, he I would recommend one very minor enhancement. The gentleman that greeted us for the rapid oil change needs a tiny bit of coaching. We drove up, he put a number on our windshield and said, "its going to be a while" then walked 10 feet away and leaned on the podium. After 15 minutes of us clearly looking around unsure if we were supposed to stay with the vehicle (which I assumed) he said under his breath to a co worker "hey guys what do you expect, I told you its going to be a while" about 15 minutes after that (3o minutes after we checking in) someone else came over and took the vehicle information, key etc. The only change here should have been for the first guy to say " Hey guys, its going to be a while, someone will be here in a few minutes to check you in, you can wait in your car or the waiting room and we will get to you ASAP" vs leaving us standing around confused for 30 minutes assuming we should wait there. Also, time to replace the furniture in the waiting room. None of that is a big deal and everyone was great to deal with. Just some (hopefully helpful) feedback. More

Very dissatisfied! I had the 2017 Ram 2500 towed there on 17Jun22 for diagnostic on code U010C and P0471. Upon talking to a Donald Harmon at Auto Nation Ram in Rosevil I had the 2017 Ram 2500 towed there on 17Jun22 for diagnostic on code U010C and P0471. Upon talking to a Donald Harmon at Auto Nation Ram in Roseville found that warranty was expired. I then had it towed to Rocklin Foreign Auto. My wife had to pay $229.00 that I was not made aware of for diagnostics. Rocklin Foreign Auto had instructed me that both front axles and u-joints were damaged by the tow vehicle from AAA. Not only that I had to pay for an estimate I was not aware of but Auto Nation did not have the decency to let me know of damage by tow truck. I will not be requesting service anytime soon from AutoNation Ram and will instruct others to steer away from this establishment. More

Airbag Recall and Electrical System Check. The AutoNation Tech handled everything quickly and my service representative explained it all to my complete satisfaction. The dealership quickly sch The AutoNation Tech handled everything quickly and my service representative explained it all to my complete satisfaction. The dealership quickly scheduled a Lyft to return me home after dropping off my vehicle so I was back home in less than an hour after signing in. Excellent service and workmanship. I will certainly go back here when I need to change my oil next month. More

Oil change cabin filter replaced and tire rotation. My car was ready when they said it would be to pick up… My car was ready when they said it would be to pick up… More

The dealership is clean and Greg and Don in The Service do the best they can to make sure you are satisfied. do the best they can to make sure you are satisfied. More

Working with Jim and his service manager was extremely easy, took care of me & the truck very well during our maintenance visit Thank you for all the help !! easy, took care of me & the truck very well during our maintenance visit Thank you for all the help !! More

Regular maintenance on my 2019 Ram 2500 was completed on time as promised and the service advisor also sent me a picture of a couple of items that needed attention (e.g., dirty air filter, and brake flush). time as promised and the service advisor also sent me a picture of a couple of items that needed attention (e.g., dirty air filter, and brake flush). I definitely needed a filter well before the scheduled change. Picked up the truck and too my surprise - noticed the dealership had also washed and dried it - looking great! More

I was in the AutoNation Ram dealership about two weeks ago for recall work on my Truck. I initially thought that I would be able to stick around and wait, but was told that the expected repairs would be a ago for recall work on my Truck. I initially thought that I would be able to stick around and wait, but was told that the expected repairs would be around 4-6 hours instead. With the information, I was offered a ride back to my house or job site. I opted for the latter and they called a Lyft to drop me off. When the repairs were completed they again ordered a Lyft to pick me up at work and drop me at the dealership to pick up my repairs Truck. All of this was a no charge to me and I appreciated that I was able to get a full day of work in and get my truck when it was finished with no issues. Great service all around. More