AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

Terrible experience. Terrible customer service. They never called me back, I had to bend over backward to get a hold of anyone. They DID NOT provide activate “upfront pri Terrible customer service. They never called me back, I had to bend over backward to get a hold of anyone. They DID NOT provide activate “upfront pricing”. They originally quoted me $500 and then he said that would cost 2,800 now instead of the $500 quoted. This was so much more than I expected to pay and was more than double what was quoted. I ended up getting a second opinion and asked if I could just pick my car up. When I went to pick it up they charged me 200$!!!!!!!!! For a “diagnosis”. This is the biggest scam. They literally held me car for 4 days and didn’t fix anything other than the recall. And charged me $200!!! My car looked untouched. This is probably the worst experience I’ve ever had at a repair shop. Taking people money and doing nothing, setting false expectations, not giving actual price quoting, I was not treated like a valued customer and it felt like they didn’t care about my business. Terrible. More

Customer service is on point and quality of work is amazing. Been going here for 11 years. amazing. Been going here for 11 years. More

I appreciate the service the gave me! I cant believe I need to have a minimum of 15 words I cant believe I need to have a minimum of 15 words More

They were very busy but Steve managed to fit me in a time slot and get me an oil change and an alignment. Driving to Florida so it was super important to get it done. slot and get me an oil change and an alignment. Driving to Florida so it was super important to get it done. More

My Service Rep Steve was fantastic. Very knowledgeable kept me updated and very friendly guy. Very knowledgeable kept me updated and very friendly guy. More

Fast and friendly service. I made an appointment online and it was a very smooth experience!! I made an appointment online and it was a very smooth experience!! More

A typical service experience here is begin greeted after a lengthy wait (no matter what time you drop your car off) by someone who is unhappy that you are there for a service. This is followed by the same a lengthy wait (no matter what time you drop your car off) by someone who is unhappy that you are there for a service. This is followed by the same excuse for the past three years, "sorry, some people called in and we are short staffed." After taking your info and being dismissed, they fail to give you a call to let you know the truck is ready. Upon pickup, a different set of grumpy people have no idea why you are there and suggest heading to the cashier to see if your truck is actually ready. The cashier offers no apology...or interest...hands you the key and lets you search for your own vehicle. Other than that, everything was fine. More

Another great experience my service writer was on top of it and very helpful and communicated clearly to me through my repair. it and very helpful and communicated clearly to me through my repair. More

They did everything possible to make sure we had a good experience with them. We were very satisfied with their service. experience with them. We were very satisfied with their service. More

My overall experience was a little disappointing. My jeep had a mandatory recall that I needed to get fixed to register my vehicle. They fixed the recall but charged me $200 just to examine the check My jeep had a mandatory recall that I needed to get fixed to register my vehicle. They fixed the recall but charged me $200 just to examine the check in engine light. The mechanics found several other items that “needed” to get fixed which was going to cost me $5000-$6000 to get repaired. Thankfully, a good friend of mine is a mechanic and ran his own diagnostic using his own equipment. I’m thankful he did because he saved me thousands of dollars. The items found turned out to be not as big of a deal as they made it out to be. It wasn’t worth it to pay what they were asking for. My point is get a second opinion if you have time. Or, the alternative is paying way to much money to have them “fix” your vehicle. My biggest let down was lost of trust and confidence. More