AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

Service Department is a joke! It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. La It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash which made it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains) and they told me the sensor was bad and just needed replacing. I spent hundreds of dollars doing so because the vehicle was out of warranty and didn't have much of a choice. Everything has been fine for 8 months but after heavy rain again - the sensor starts malfunctioning again - GO FIGURE! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out. Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department! More

Service Department will not respond - terrible service Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day a Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day and a half about the service of the car, don't go to the AutoNation Chrysler Jeep Dodge Ram Roseville dealership. They will hold your car for days and will not call you back. Don't expect to talk to a manager either as you will just go to voice mail with no call back. Wish someone had let me know. Hope this helps you find a better solution. I am hoping to get my car back serviced or not within a few more days. Makes me regret buying a Jeep. More

Intradepartment communications issues, poor scheduling Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my e Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle. More

Worst Dealership Ever Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary th Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us More

Extremely slow service dept They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a half hours later. What good is an appt? Also everytime I asked how much longer I was told " should just be a little longer" Place is way too slow and won't give you a straight answer or apologize. More

Released recalled death trap onto road...TWICE! Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jee Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive. More

Service department representative was great! My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack an My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack and required it's first oil change and service. I notified them I was concerned about the brakes making noise during lightly applied braking. They looked at them and after some discussion decided to replace them. I now have a quiet braking new car and am pleased with my purchase and service experience. More

Poor Customer Service I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service a I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service area and the car was written up by the service advisor Toby on that morning, I was called later that day by the service advisor Toby and was told they could not recreate the problem and they just flashed the ECU "Software Update" and maybe that would have fixed it. I took the car that evening and the next day the same problem happened again so I drove back to the same dealer and a different service advisor took my car in and said he would inform Toby that the car was back in doing the same thing, I was able to demonstrate the "NO Shutdown" problem to both service advisors on both days. This second time I brought the car in for this problem the service advisor Toby had called the FCA Star Care engineers to help troubleshoot this problem because the mechanics at the dealership could not find the solution. After 15 days in their shop waiting for approval for repair authorization, I was told by a case manager from FCA that was assigned to my case, that they cannot recreate the problem and so they could not run any further diagnosis so they told me to pick up the car and bring it back again the next time I could not turn the car OFF. After a few days I was sent a survey from FCA asking about my repair experience, I filled this out honestly and fairly based on my experience. About a month after this my car failed to turn OFF again, this time it was a Sunday and the dealer was not open so the car ran 9 hours idle until it ran out of gas. The next day I had the car towed back to AutoNation Dodge-Jeep and spoke to Toby the service advisor and he said to me "I do not know what I can do for you!?" "I worked 5 hours last time with FCA corporate for you and you gave me a 6 out of 10 on the review!!" "I lost $600.00 because of that review so I am NOT going to take your car in, I am not going to write you up!" I was directed to the Service manager Brian Morrow. More

We bought a new 2007 Caliber there in 2006. We bought a 6 year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and tires that we bought with the car for a balance and rotate. I waited for about 2 hours and then someone came out and said they bent the front driver side rim and that they had to order a new one. Come to find out, they discontinued our rims, so they said that there was 1 car left on the lot with our exact rims. So, I waited another 2 hours and finally someone comes out and says that they sold the car on the the lot and now we will have to order 4 new rims. They said they would pay for the rims, so I was cool with what happened, except for the fact that I had waited for 4 hours. So, a week goes by and they finally replaced the rims on the car. When we got the car, it pulled to the left and the steering wheel began to shake as soon as I hit 60 mphs. I took it back and they said nothing was wrong with it. After a couple days, I call back pissed asking to speak with my service rep, and he didn't work there anymore and no one knew anything about my car. I tell them to check the computer, and all that is written is that they replaced the rims! So, I just drop it cause it is getting me nowhere. Today, I take it in to have my free oil change and I ask them to balance and rotate the tires, and check the transmission because it was shifting a bit weird. The rep says "ok that will be $150!!!! I was done! I told him to just give me my damn free oil change! DON'T GO TO THIS PLACE!!!! More

I bought my first two Chryler 300's (2000, 2006) from this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stoc this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stock I went with the other dealer. WHAT A MISTAKE. I had a safety recall(brakes) and attempted to get an appointment with the other dealer. The first three times I called I was left on hold and I hung up. The forth time somebody offered to take a message and have my call returned. The call was not returned for five hours and by that time I had left to go shopping. My husband gave me a number to call back but that just got me another offer to leave a message. The next day again started out with me being put on hold. So, I called Roseville Autowest. The phone was answered immediately. She asked if I had a day I preferred and when I gave her two, she offered me an appointment for either day at the time I had specified. When I was finished I realized I have always had this great service from Autowest Roseville -- I just didn't know until now how great that experience was. I actually drove the car an extra three days with that Recall because I did not want to face calling the first dealer again. The people at Autowest Roseville completely turned a sour experience around. Guess I'll stop thinking about how pretty the Lexus is. More