AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

Rick put my faith back into dealership service. He went above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He arranged transportation for me and basically treated me like family. In the past, I have always disdained the poor customer service provided by other dealerships (Folsom, are you listening???). However, I will now go out of my way to tell many of the positive and pleasant experience I had with AutoWest Chrysler and, especially Rick's customer service skills. He sets the standard that all service advisers should be held accountable to meet. The service was completed when promised, done as promised and I have had no issues with the vehicle. This speaks volumes about the mechanics and their commitment to doing the job right the first time. Thanks to the management for ensuring they only hire the best people to work at AutoWest Chrysler Jeep! More

I pulled in to the dealership to have a bumper replaced or so I thought. Tobey looked at it for a second and got underneath the front bumper and took a look. When he got up I got the best news I had heard or so I thought. Tobey looked at it for a second and got underneath the front bumper and took a look. When he got up I got the best news I had heard in a month of Sundays - No new bumper necessary!!! He said they could fix the bumper like new and just repaint it for me. I picked up the car late the next day and I couldn't be more happy, it looked like the day I drove it off the dealership!!!! More

I took my Dodge Ram pickup to this dealership to have a transmission problem diagnosed, the trucks computer had generated an engine code of P0740, which has to do with the torque converter no engaging prop transmission problem diagnosed, the trucks computer had generated an engine code of P0740, which has to do with the torque converter no engaging properly. I am a pretty decent mechanic but admittedly know very little about transmissions. When you arrive at the dealership you'll immediately wonder why it took you so long to get someone on the phone to make the appointment as there are no less than 4 service writers sitting in a room. As soon as I walked in I felt like I was being surrounded by four very hungry sales people. Nonetheless, I dropped the truck off for the $99.00 diagnostics. The next day the dealership called and said they had determined that the truck would require a new Torque Converter, New Pump, seals and shaft and that the Differential Fluids were bad as well as the transfer case fluid.....Total cost was just shy of $4,000.00. They somehow figured all this out by doing an electronic examination only. The truth of the matter is that they could not determine what was actually wrong unless they dropped the transmission (strike 1). The service writer said that the front and rear differentials needed servicing which was completely bogus as I had just serviced them myself (Strike 2). The service writer also said the transfer case needed servicing and the transmission fluid was very dirty and I had just flushed those as well (strike 3). The service writer then tried to go even further and suggested that I consider a complete transmission rebuild, about $5,000.00 worth. They made all these assessments without ever dropping the transmission pan....Unbelievable. So, I went to a reputable ASE certified mechanic. I paid the money to have him drop the transmission and evaluate the different components. The Torque Converter was shot but the Pump, seals, shaft, transfer case fluid and both differentials checked out great. I still spent $1,400.00 but that's a far cry from $4,000.00 and my truck is running great. If you go to this dealership and feel like your service writer is being pushy and / or it seems like the quote for services is high.....IT PROBABLY IS. These guys are just selling up and up and up and I ain't buying and neither should you. I spoke to the service manager about this and my experience. Like I said, I'm pretty knowledgeable and I didn't get taken by these shysters but if someone were to go there that didn't have as much experience you could have a very bad experience. I looked at my experience in this way....I knew I needed some work to get done on my truck and I figured it wouldn't be cheap. By going to this terrible dealership first and getting the outrageously high and totally bogus quote, I felt much better when I went to a real mechanic and got the work done for 1/3 the cost. It was worth the $99.00 just to make myself feel better....if that makes sense. Don't go to this dealer...I'm sure there are others out there which would do much better for you. More