AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

Wondering why my pre-scheduled maintenance service appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil c appointment took so long. In the SW Jeep dealership in Lakewood CO on Tuesday 5/24/2022 for my 4:30 PM appointment for the 31-point inspection, oil change (with additive), and tire rotation. I arrived 30 minutes early at 4:00 PM so as to try to easily slip into the flow without any undue interruption with their flow. Finally, at 6:30 PM I was checked out by one of the service guys. Even the cashier had left for the day. I was the last person to leave the dealership, with a few remaining employees chatting in the parking lot. The place was locked up tighter than a drum, while a sweet 70 y/y lady was left to wonder why I was the last person on site. This is the second visit in the past six months that has left me very unsatisfied with SW Jeep. I have one remaining pre-paid inspection/oil change left on my package and then I am going to take my business elsewhere. Thank goodness they had a clean waiting area for me to squander my time. More

Service has tanked in the last few years. They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. The They couldn't find a radiator leak after 3 visits. Finally found it myself which they did replace, but double charged me my insurance deductible. There excuse was because it took so long to find the leak. Are you friggin kidding me? More

They fixed all the issues I was having. I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the wor I feel the work could have been completed a little quicker than it took, but I believe that was due to not getting confirmation from me to do the work after getting an estimate. They had my phone number wrong in the system and that's what led to the delays. I expect things to be more fluent now that the contact information issue has been resolved. More

For the last 3 yrs their service has been disappointing. Can never get in touch with them on the phone and I have to remind them multiple times after talking to them that I have warranties on my stuff. Also Can never get in touch with them on the phone and I have to remind them multiple times after talking to them that I have warranties on my stuff. Also they never have my tires in stock. More

90 minute total wait for oil change/tire rotation but they only worked on truck for about 40 minutes. Also did not bother to run it through the car wash! they only worked on truck for about 40 minutes. Also did not bother to run it through the car wash! More

Service tech Eric is great He took time to share important information about my vehicle that isn’t listed in any brochures. important information about my vehicle that isn’t listed in any brochures. More

The young man who helped me was rude and abrupt and insisted I didn’t have an appointment until I showed him confirmation on my phone. Said he called me when the service was done but obviously he misd insisted I didn’t have an appointment until I showed him confirmation on my phone. Said he called me when the service was done but obviously he misdialed. I’m so disappointed in this dealership. Hope you will have more professional people next time. More

The servicing of my Jeep Grand Cherokee Summit was promptly and efficiently accomplished. The AutoNation team involved with servicing of my auto were most courteous and friendly! promptly and efficiently accomplished. The AutoNation team involved with servicing of my auto were most courteous and friendly! More

Colin Lentz was very professional and went above and beyond to ensure my service appointment went well and completed as expected. To be perfectly honest, he was much more respectful than some of my prev beyond to ensure my service appointment went well and completed as expected. To be perfectly honest, he was much more respectful than some of my previous Service Advisors. Keep up the good work, Colin!. More

I've used many of the Ram service locations in the area. I continually end up back at Southwest Dodge. I only pay for what I need. Service happens as scheduled and in the time frame promised. And my tru I continually end up back at Southwest Dodge. I only pay for what I need. Service happens as scheduled and in the time frame promised. And my truck drives like new when they are done. I haven't had one bad experience with the service department and I've been going there regularly for 10 years. More