I honestly would give this dealership 0 stars if I could. They have been the WORST dealership to work with. If you are looking for a car, go to another dealership. Trust me, any car at this place is NOT worth dealing with this awful dealership.
I purchased a pre-owned car there. They messed up with my car financing which they're the ones that arranged it. The financing manager Grant (last name if you have it) said they would pay off the old loan with the new financing they secured for me, a normal procedure. They had over 2 weeks to send the money to my old lender before my next payment was due, which I was PROMISED by Grant that everything would be taken care of RIGHT AWAY. However, they didn't send the payoff and I only found out due to a withdrawal from my bank account from the original loan provider for my monthly payment 2 weeks after it should have been paid off. I immediately called the dealership, but trying to get Grant or anyone to return my calls was futile, and the dealership manager. Tommie was absolutely no help saying it was the finance departments problem. Once Grant finally did return my calls, I had to push him to find out what happened and to give me proof of when they actually paid off the old loan. One day Grant claimed they sent an ACH, the next day it was a check, but they couldn't provide me any proof of when, and they didn't even know where a copy of the check was and just couldn't be honest. Eventually, they did find or created the check, and just then sent it to the other lender, but due to the dealership's failure to timely pay off my loan I lost $50 because of the 2 weeks of interest on the old loan. Grant admitted their mistake and promised that they would make it right and reimburse me the $50 and they would be sending me a check. It has been 2 months without a check or without any communication from him. I've emailed/called him NUMEROUS times without any reply. I never heard from the finance director despite asking to speak with him, waiting on hold, leaving messages, etc. Endless promises with zero deliveries.
The financing team and accounting team do not care about you as an individual, and the manager was absolutely no help at all. Bottom line is they don't care about you once you walk off the lot. They won't make it right with the customer when they are clearly at fault and even admitted it. This dealership is the very reason car salesmen have a horrible reputation, don't go there!