AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

FYI, purchased my truck from this dealer. Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they d Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they didn't have it on their schedule, but took my truck anyway (which was good since I live quite a distance away). They did recommend a radiator flush which I was ok with. However, they 1) Mistook a non-MOPAR Glycol mix for engine oil, suggesting my block was cracked, leading to their recommendation to also change my oil (which was changed only a few weeks prior), 2) Underfilled the radiator when they flushed it, resulting in collapsed hoses on top and no fluid visible when removing the radiator cap (they actually said that collapsed hoses were normal, even though I had never seen that on the truck since I purchased it new) (I had to add a quart of radiator fluid to fill it up) 3) told me that Costco may have messed up my oil change, possibly adding oil to the radiator (see the previous non-MOPAR Glycol comment above), and overfilled 2 qts (It was not 2 qts overfilled, and Costco does NOT perform oil changes, only tires) and 4) For the warranty work they performed, they had to take off and reinstall one wheel. In that process they "lost" my wheel lock key, which they initially stated they did not have, but found it when I brought my truck back in. So, mixed feelings on my end. The warranty work was performed satisfactorily and in a timely manner. I was ok with the radiator flush recommendation, but really surprised when the service technician and manager said the collapsed hoses were "normal", even though no fluid was visible with the radiator cap removed (have never seen that on the truck in the 12 years I have had it). I still can't believe they would say the coolant level was ok instead of checking fluid levels and filling it. Also very disappointed that I had to insist that the dealer either find my key or remove the lock nuts from all wheels. While the warranty work alone was "average" or better, the overall experience was not what I was expecting, requiring phone calls, leaving multiple messages, and an additional 40 mile round trip to the dealer. More

Amanda our service point person was friendly, attentive, caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. More

Had to take my 2022 Jeep in for a recall service. Completed with in a hour. Completed with in a hour. More

I have always been pleased with my service advisor Colin. He is very considerate and easy to work with He is very considerate and easy to work with More

My service advisor Colin is the best! He has gone out of his way to help take care of me. His communication throughout the process has been excellent and I can’t say enough good this ab He has gone out of his way to help take care of me. His communication throughout the process has been excellent and I can’t say enough good this about him and this dealership. More

Totally Disorganized one day job took 5, vvery confusedery poor communication, no sense of urgency confusedery poor communication, no sense of urgency More

The service personnel worked well with me to get my maintenance completed in a timely manner. They had suggestions toward what additional items might need to be completed. Then, the service personnel maintenance completed in a timely manner. They had suggestions toward what additional items might need to be completed. Then, the service personnel found after the work was completed (including oil change) that I still had an additional free oil change. More

Very efficient and on time Thanks to Collin for making it super easy and getting me in and out!! A true professional!! it super easy and getting me in and out!! A true professional!! More

Very helpful, informative, polite. Extremely professional, they treat you like good friends and family. Always my good to place for vehicles Extremely professional, they treat you like good friends and family. Always my good to place for vehicles More

Robert and Amanda took GREAT care of my Jeep! They kept me informed every step of the way and did everything they could to make sure I was as satisfied as possible. They kept me informed every step of the way and did everything they could to make sure I was as satisfied as possible. More